Organisation Overivew

Applied Materials is looking for an exceptional Contingent Workforce Operations Expert  who is passionate about customer experience, who thinks/acts globally, and who has the ability to contribute major new innovations for our Global Contingent Workforce Operations team (GCWF) team. The ideal candidate will possess deep GCWF knowledge and a demonstrated ability to think broadly and strategically about global initiatives. He/she will experience a wide range of problem solving situations, strategic to real-time, requiring understanding of technical infrastructure and stakeholder expectations.

Key Responsibilities

  • Becomes the "subject matter expert" on GCWF and support regular open office hours for our customers and stakeholders.
  • Maintain SLA/KPI for GCWF regional operations.
  • Manage the operational metrics, Deep dive on the metrics and improve.
  • Monitor overall program progress, the execution, and ensure the delivery is to an appropriate level of quality. Anticipate risks, resolve issues and initiate corrective action as appropriate.
  • Effectively communicates: Understands who needs what information, when, and from whom. Ability to write strong narratives and business cases. Reports and tracks all critical tasks in project. Follows right escalation channel to ensure delivery as planned.
  • Manage tooling or technology launches and support configuration for the GCWF team. Create SOPs and informative materials for IT Support managers and engineers.
  • Execute and monitor project plans, secures resources, and drive change management strategies; collaborate effectively to achieve project goals.
  • Stakeholder management: Define the project direction for the GCWF initiatives and gain consensus from our customer and stakeholder teams within IT Support.
  • Work with cross-disciplinary and cross functional teams like IT Support, HR, Business Intelligence, and other ops or tech teams
  • Manage supplier relationships through close communication and collaboration. Participate in all relevant training programs available internally for business and professional development knowledge

Basic Qualifications

  • Bachelor’s degree in or relevant experience.
  • 5+ years of MSP Contingent Workforce program / recruitment operations /  RPO experience with a Program Management experience.

Preferred Qualifications

  • Process specific expertise of compliance and/or regulatory functions like labor laws, GDPR, etc.
  • Exposure to quality tools like Six Sigma, Lean operations.
  • Experience using platforms/tools like SAP Fieldglass, SAP, Tableau.
  • High capability for data mining, problem solving and analytical work, including the ability to interpret and draw conclusions from data.
  • Advanced Microsoft Office skills, particularly Excel and analytical platforms.
  • MSP / VMS and Contingent Workforce Operations experience in the semiconductor, Technology, Materials Management industries,
  • Strong Understanding in Managed Service model and building SOWs as per Business requirement
  • #LI




Bachelor's Degree




English (Required), Japanese (Required)

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information



Relocation Eligible:


Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.


A global leader in the nanomanufacturing technology solutions for the electronics industry, Applied Materials is built on the strength of talented people. We offer a wide variety of job opportunities for experienced professionals and recent college students/graduates that will capitalize on your current skills while broadening your experience and engaging you in a dynamic, fast-changing industry.

Here, you will work in community to achieve a common goal and encounter exciting new challenges every day. Our company is continually evolving: implementing innovations to make semiconductors more portable, powerful, and affordable than ever before.

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