Gurugram,

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

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+ Project Role :SW/Application Tech Support Practitioner

+ Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

+ Management Level :9

+ Work Experience :6-8 years

+ Work location :Gurugram

+ Must Have Skills :Microsoft Windows Desktop Management

+ Good To Have Skills :No Technology Specialization

+ Job Requirements :

+ Key Responsibilities : 1 Maintain the infrastructure for Epic Printing and the print que 2 Support Follow Me Printing 3 Med forms and VPSX support 4 Works with the teams that manage the printers and print servers 5 Need a full ownership of troubleshooting during the outages and client communication on the resolution and progress note 6 Maintain the agreed SLA for the incident management with different categories of incident management, change execution and task execution

+ Technical Experience : 1 Work experience in supporting EPIC Printing experience 2 Good knowledge of EPIC printing usage in Electronic Health Records 3 Centralized remote management of print ques and printers

+ Professional Attributes : 1 Proven success in contributing to a team-oriented environment 2 Proven ability to work creatively and analytically in a problem-solving environment 3 Desire to work in an information systems environment 4 Excellent leadership, Good verbal and written communication and interpersonal skills

+ Educational Qualification : Bachelors Degree

+ Additional Information : Flexible to work in 24/7 shifts

15 years of full time education

Gurugram,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.