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+ Project Role : SW/Application Tech Support Practitioner

+ Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

+ Management Level : 8

+ Work Experience : 8-10 years

+ Work Location : Bengaluru

+ Must Have Skills : Endpoint Protection

+ Good To Have Skills : Microsoft 365, Microsoft Azure IaaS, Microsoft Windows 10

+ Job Requirements :

+ Key Responsibilities : a,Responsible for Level 3 operations support, and Advanced troubleshooting on the Wintel platform, hands on for any issues at the OS level b,Should be able to perform Debugging using Packet, Kernel, Hardware Level Analysis c, Administer to handle Sev1 and major incidents and provide a resolution within SLA, administration of business practices to create efficiency within an organization d, Manage problems caused by information technology infrastructure errors to minimize their adverse impact

+ Technical Experience : a,Should have strong knowledge on Endpoint Security products like Bitlocker, MBAM, SecureWeb, Beyond Trust PM, DLP, MDATP etc, Intune, SCCM, Firewall etc b,Should possess knowledge on Scripting on VBS, PowerShell, and batch files for supporting c, Strong knowledge of the image deployment tools like MDT, WDS, SCCM, IPU, Symantec, etc for windows 10 deployments d,Should have skills and experience to interpret and implement the standards set forth by the ISO

+ Professional Attributes : a, Ability to identify, communicate issues and risks to the management to facilitate timely resolution on a pro-active basis b,Plan and deliver legacy infrastructure transformation and migration to drive next-generation business outcomes

+ Educational Qualification : BE/Batch Engineering graduate having Microsoft/ITIL certifications would be expected

+ Additional Information : Familiar experience in ITIL - ITSM, Service now, and Other management tools

15 years of full time education


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.