, Alabama

JOB SUMMARY

 

The Quality & Risk Management team (QRM) identifies, manages and mitigates risk through an established global framework leveraging our perspectives, scale and connections to provide the best quality valuation and advisory services in the real estate industry.

 

The Senior QRM Director is an experienced valuation professional who serves as the subject matter expert in the implementation and delivery of the QRM offering across the Americas. The role is key to ensuring processes, procedures and the delivery of services are in line with regulatory, client and internal guidelines while also providing on-going support for real estate appraisers to manage risk. Individuals in this role will provide approval of incoming Risk Assessments (RA) and participate in the real estate valuation review process, ensuring all valuations issued are of a high quality, comply with internal guidelines and are in line with regulatory and client standards.

 

In addition to managing the Risk Assessment and Appraisal Report Review processes, a key task is assisting real estate appraisers and management by promoting QRM as a “Point of Difference” both internally and externally, and then to use this point of difference to CBRE’s advantage in contractual negotiations, to ensure the best possible contracting outcome is achieved.

 

This role will support in driving revenue and serve in a critical client-facing role that is focused on building and maintaining relationships, ensuring customer quality and value, and driving business opportunities.  Individuals in this role will serve as mentors to QRM Directors on developing business development skills and provide guidance on process improvement and best practices.

 

The Senior QRM Director exhibits strong collaboration with all key stakeholders, to drive Quality and Risk Management initiatives within the Americas and align these, to both the Americas and Global QRM Business Plan.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

In conjunction with the Head of Division and in alignment with the America’s Business Plan, assume responsibility for the framework, structure, delivery and management of the Appraisal Report Review Process within the division, ensuring alignment with the America’s Business Plan and Business TAT (Turn Around Time) requirements. This will include personally completing report reviews as directed.

 

Drives the implementation of VAS Practice Area Guidelines (PAG) and key risk mitigation procedures and ensures adherence.

 

Reviews all technical valuation aspects of client contracts and manages and solutions escalated queries end-to-end; develops and maintain relationships with Property Risk Managers within major banks and other Institutional clients within the Division.

 

Provide support to the Head of QRM - Americas and Head of Operations - Americas to drive the implementation of internal best practice guidelines and key risk mitigation procedures within the Division. This will include: -

  • Identify areas where real estate appraisers would benefit from additional knowledge and assist with the delivery of best practice communication to local teams within the Division.
  • Conduct training and mentoring within the Division etc. in line with QRM regional policies and as directed by the Head of QRM – Americas.
  • Assist with audits and report findings as directed by Head of QRM - Americas and ensure follow up actions are implemented and monitored.
  • Receives and actions feedback from clients and coordinates with Leadership to identify process gaps, areas for improvement and technological innovations.
  • Collaborates to update best practices and educates / mentors QRM directors to incorporate into day-to-day work.

 

Communicates the benefits of QRM by participating in tender responses and preparing marketing materials and pitches to drive business development initiatives.

 

Improves CBRE’s position during contractual negotiations by actively participating in strategy planning and meetings, with a particular focus on capping of liability.

 

Reviews audits and reports findings for high volume and key clients. Ensures follow-up actions are implemented and monitored, on time and with high quality.

 

 

                                        

SUPERVISORY RESPONSIBILITIES

May provide formal supervision to individual employees as needed. Provides recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.   Plans and monitors appropriate staffing levels and utilization of labor. Provides input on performance reviews for appraisal staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.

 

EDUCATION and EXPERIENCE

Bachelor's Degree (BA/BS) from a 4-year college or university is required; Master's degree preferred (MA, MS or MBA).

 

Minimum of 10+ years commercial appraisal experience and 3+ years of commercial appraisal quality & risk review experience is required.

 

Institutional review experience is a plus.

 

 

CERTIFICATES and/or LICENSES

Must have General State Certification/License. MAI designation required.

 

 

COMMUNICATION SKILLS

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

 

 

FINANCIAL KNOWLEDGE

Requires in-depth knowledge of financial terms and principles. Ability to analyze the most complex business/financial data and develop innovative solutions. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills. Requires superior knowledge of financial real estate terms and principles. Complete understanding of approaches to value of real estate assets.

 

 

REASONING ABILITY

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

 

 

OTHER SKILLS and/or ABILITIES

Proficient in Microsoft Office Suite applications.

 

Strong ability to build, maintain, and seek out new relationships with clients, prospects and internal CBRE stakeholders.

 

Ability to direct and influence within key relationships to help growth the business and meet client needs.

 

 

SCOPE OF RESPONSIBILITY

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results.    Responsible for setting divisional deadlines.  Errors in judgment may cause long-term impact to co-workers, supervisor, department, line of business and/or overall company.

, Alabama

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2019 revenue). The company has more than 100,000 employees (excluding affiliates) and serves real estate investors and occupiers through more than 530 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com .

We are in particular need of Building Maintenance Technicians and Maintenance Managers.  Folks that have current hands on experience with HVAC, refrigeration, plumbing, electrical, PLC’s, robotics, conveyor systems, carpentry, automation, controls and/or general maintenance.  And we need Managers that can direct these employees.  

We have job openings in many locations here in the US.  We offer a competitive salary and benefits including some matching 401K, vacation, etc.  All our jobs are full-time and permanent.  

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