Customer Service Inbound Sales Representative - Military Veterans

at Spectrum
Contact Information

East Syracuse, NY

Job Fair
Tuesday, April 13th.
Apply and complete the Job Skills Assessment to RSVP

Starting base wage, $18 per hour or $18.75 for second shift. Representatives have a targeted earning potential of $61,000 per year.

The Spectrum Community Solutions Sales Representative role is a sales position that requires the evaluation and discussion of the features and benefits of our products and services to upgrade new, existing, and former customers. This role will focus on establishing rapport and building value on the appropriate solution by educating our customers. Ensure customers get the best value by selling multiple customer service options, including but not limited to cable, internet, home phone and mobile.

Effectively sell Charter products and services to new and existing customers
Consistently meet or exceed weekly and monthly sales goals
Develop customer-centric solutions highlighting product benefits and ensuring customers purchase the best combination of products to meet their individual needs
Act as a product consultant when promoting, recommending and selling the value of Spectrum SCS products and services
Assess needs based on unique customer types and recommend appropriate solutions
Establish and maintain a high level of customer satisfaction, professionalism and courtesy
Actively and consistently support all efforts to simplify and enhance the customers purchasing experience
Responsible for creating and developing long-term relationships with new and existing customers
Responsible for taking retention calls and retaining customers and their services
Take overflow billing calls and respond and resolve customers billing questions and concerns
Consistently provide excellent customer service and meets required customer service performance metrics

Maintain knowledge of all customer campaigns/pricing

Understand and explain to customers all products and services
Answer all customer product and service questions
Perform other duties as requested.

One year of sales experience preferably selling Voice, Data, and Video solutions or six months internal experience as a Billing agent with demonstrated success at meeting and exceeding sales goals
Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales
Ability to show proper judgement and initiative
Strong working knowledge of cable communications products and services to include video (TV), data (internet), voice (telephone) and mobile
Familiarity with billing systems
Strong computer skills
Ability to respond to customer inquiries in a timely manner
Problem solver, likes challenges, goal oriented, ambitious, determined and self-confident
Excellent verbal, written and interpersonal communication skills
Ability to communicate in a clear, professional manner
Multitask effectively

High school diploma or equivalent (required)

Related Work Experience
Customer service/call center - 1 year experience
1 year sales experience (or 3 mos demonstrated sales success in a Spectrum position)

Office environment
Variable hours; may include weekends, holidays, and split days off

For more information on Spectrums benefits, please click here.

East Syracuse, NY

Contact Information

Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. the leading broadband communications company in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. The advertising sales and production services are sold under the Spectrum Reach™ brand. News and sports networks are operated under the Spectrum Networks brand.  

Our commitment to serving customers and exceeding their expectations is the bedrock of our business strategy and it’s the philosophy that guides our more than 95,000 employees.

Your next career can be as impactful as your last one. As a veteran or active military service person, you have the skills, talent, and training to make a difference at Spectrum. More than 11,000 veterans have already found a home at our advanced TV, Internet, Voice and Mobile company. You can find yours, too, in areas like Technical Operations, Field Operations, Network Operations, Construction, Engineering, Sales, and more. When you join us, you join a company dedicated to you and your success.