As an Associate Quality Assurance Manager, you will be responsible for overall quality of account; Measure and report quality against client and regulatory guidelines; Apply functional and domain knowledge of specific processes to improve quality.
To supervise a team of quality analysts
Conducts researches, studies and data analysis in order to conceptualize proposals for improving the quality of performance of analysts
Publish relevant quality reports and analysis
Ensures that quality analysts follow approved guidelines, procedures, processes in a consistent way.
Responds priority and/or high complex client requests to ensure that requests are handled quickly, correctly and appropriately
Serves as a liaison to review and resolve issues including but not limited to rebuttals, claims appeal logs, end of shift reports, and other QA-Operations-related reports
Leads in reviewing the performance trending analysis and provides recommendation to mitigate risk points
Bachelor's degree holder At least 5-7 years experience in BPO and 3 years experience in a Quality Assurance role Extensive experiences in quality processes, procedures and analyses Adept in statistical tools and analysis
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.
Working with Accenture in the United States, you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.
With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.