Bensalem, Pennsylvania

Overall Purpose of the Role

The MCR Product Specialist, working under direction from the MCR Delivery Manager and Medical Director, will be responsible for coordinating the delivery of MCRs by gathering medical, facility and logistics information from various resources and engaging both internal and external stakeholders in the preparation of the MCRs.

Key Responsibilities

• Prepare medical capability reports, following set procedures, working to set Key Performance Indicators
• Ensuring reports have been carefully reviewed and copy edited
• Develop and maintain detailed knowledge of the MCR requirements and the data set that needs to be populated
• Develop knowledge of and leverage from internal systems (e.g. SPIN) to gather clinical and travel data
• Perform desktop research and contact network providers/medical facilities to obtain outstanding clinical information
• Engage internal stakeholders as needed to provide additional information on cities, airfields, facilities and public health, and seek MCR approval confirmation
• Drive company-wide data quality initiative through maintaining internal systems with updated data gathered through the MCR process

Required Skills and Knowledge

• Internet and database research and investigative skills
• Information Technology literacy
• Excellent client-facing communication skills
• Excellent standard of written and spoken English, including good spelling and grammar
• Competency in another language is preferred
• Attention to detail and ability to focus on texts that may be lengthy
• Working to set procedures under set deadlines
• Multiple stakeholder engagement

Required Work Experience

• Minimum of 2 years in a related field in data gathering, copy editing, medical information or network
• Previous experience in International SOS Global Assistance Network useful

Required Qualifications

• Certification preferred
• Bachelor’s degree preferred

Required Languages

• English language writing competency
• Second language in Arabic, French and/or Spanish preferred

Bensalem, Pennsylvania

International SOS is a rewarding place to work. As the world's leading medical and security assistance company, we provide many opportunities to help you reach your full potential. As pioneers in our field, we operate in a fast-paced, dynamic and entrepreneurial environment. The nature of our work means we respond to world events as they happen, so we look for individuals with a can-do attitude, who are creative and thrive on challenges.

We offer a variety of career paths. Many employees have benefited from cross functional moves and international assignments. We share our local knowledge and expertise so that we can operate as one global team, strengthened by our cultural diversity.

Our job opportunities are diverse and include medical careers for doctors, nurses, medics, pharmacists, public health experts, aeromedical specialists and occupational healthcare professionals. Our security postings include consultants and advisors. We also have positions in customer service, operations, law, risk management, sales and marketing, business analysis, human resources, IT, developers and web servicing, finance and accounting.  

We look for team players who can respond to the challenges of working internationally. We consider academic performance, relevant professional experience, strong written and communication skills, language fluency, and computer literacy.


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