Riviera Beach, Florida

Requisition ID: 51166

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Position Specific Description

As an essential part of our company you will be providing customer service through our call center to our more than 5.6 million customers.

About Position

This position offers valuable work experience while completing your degree. Flexible work schedule that accommodates your school schedule. Ongoing professional development, including job shadowing. Fun and supportive environment. All new hires will train at FPL's Customer Service - East location at 6001 Village Blvd, West Palm Beach, FL 33407. Multilingual is a plus.

Must maintain a current GPA of 3.0 or higher. Copy of an unofficial college transcript must be uploaded with the application.

Paid Training

The mandatory training is 6-8 weeks long.
  • Schedule: Monday through Friday, 6 hour a day
  • Starting pay is $12.00 per hour
  • Tentative Start Date is June2021

Work Schedule

Upon completion of the mandatory training, work schedules change to 4-8 hours daily, 5 days on and 2 days off; additional hours and overtime available. This is where the work schedule will be flexible to accommodate your school schedule.

Job Overview

Employees in this role assist with basic customer requests and explain company policies to customers in a pleasant and professional manner. This position emphasizes public relations and effective revenue risk management as well as provides a variety of information regarding the company.

Job Duties & Responsibilities

Under direct supervision:
  • Responds to customer requests, inquiries or complaints
  • Assists with agency inquiries and Medical Essential Service Program (MESP)
  • Identifies who will handle more complex calls
  • Transfers or refers sales leads accordingly
  • Uses company's Predictive Dialer System as needed to contact customers regarding their past due accounts
  • Performs other job-related duties as assigned

Required Qualifications

  • High School Grad / GED
  • Experience: 0+ years

Preferred Qualifications

  • None

Employee Group: Non Exempt
Employee Type:College Part Time
Job Category: Customer Service
Organization: Florida Power & Light Company
Location: West Palm Beach, Florida
Other Work Locations: Florida
Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

If you require special support or accommodation while seeking employment with NextEra Energy, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami

Riviera Beach, Florida

NextEra Energy, Inc. (NYSE: NEE) is a leading clean energy company headquartered in Juno Beach, Florida. NextEra Energy owns two electric companies in Florida: Florida Power & Light Company, which serves more than five million customer accounts in Florida and is the largest rate-regulated electric utility in the United States as measured by retail electricity produced and sold; and Gulf Power Company, which serves more than 460,000 customers in eight counties throughout Northwest Florida. NextEra Energy also owns a competitive energy business, NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world’s largest generator of renewable energy from the wind and sun and a world leader in battery storage. Through its subsidiaries, NextEra Energy generates clean, emissions-free electricity from eight commercial nuclear power units in Florida, New Hampshire, Iowa and Wisconsin. A Fortune 200 company and included in the S&P 100 index, NextEra Energy has been recognized often by third parties for its efforts in sustainability, corporate responsibility, ethics and compliance, and diversity. NextEra Energy is ranked No. 1 in the electric and gas utilities industry on Fortune’s 2019 list of “World’s Most Admired Companies” and ranked among the top 25 on Fortune’s 2018 list of companies that “Change the World.” For more information about NextEra Energy companies, visit these websites: www.NextEraEnergy.com, www.FPL.com, www.GulfPower.com, www.NextEraEnergyResources.com.

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