REQUIREMENTS AND RESPONSIBILITIES
Receive dispatched service calls as assigned and ensure prompt response based on estimated time of arrival (ETA).
Perform preventative maintenance, troubleshooting or diagnose service problems and repairs as needed. Making sure to check quality of all products ie: checking syrup levels, changing out flavors, cleaning around machines etc.
Maintain inventory and maintenance on equipment such as: parts, tools, and vehicle.
Review service orders and service performed with the FSM or supervisor. Must keep managers informed of customer concerns, needs, and up selling opportunities.
Document all work performed and close out all activities upon completion.
Clear communication is essential to be able to communicate to both customers and co-workers.
Strong mechanical background
Must be self-starter and be able to accomplish tasks in a timely manner
Strong customer relations, interpersonal relationships, team relations and service skills
Graduate of Technical or Vocational School a plus
Certification by the Environmental Protection Agency (EPA) to handle refrigerant a plus
Valid driver’s license
Ability to lift 55 lbs or more on a regular basis. Occasional lifting in excess of 70 lbs. required
Work may require the use of a ladder from time to time. The type of ladder will depend on the task at hand but will range from a simple step ladder all the way up to extension. ladders designed for roof access
Ability to Drive more than 40% of the time
Must have steel –toed shoes (ICEE provides uniforms)
ICEE offers their Technicians
Company Vehicle and Gas Card
Cell phone and Tablet
Technical School Tuition Reimbursement Plan
Paid holidays, Sick time and Paid vacation
Birthday Pay (a paid day off within your birthday month!)
Medical, Dental, Vision Insurance
Employee Stock Purchase Program
401 (k) Plan
$2500 Referral Bonus when you refer another great associate like yourself
…and much more!!!
ICEE is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.
The ICEE company, leader and innovator in the Frozen Beverage Industry, offers the most comprehensive frozen beverage package and service network in the beverage and foodservice categories. The ICEE company brand portfolio includes ICEE®,SLUSH PUPPiE®, ARCTIC BLAST®, Parrot-ice® fruit smoothies, THELMA’s® frozen lemonade, frozen Nitro cold brew coffee, Juice 100® 100% juice smoothies and more. The ICEE Company is also a major service provider to the foodservice category through ICEE managed service, with the leading service network in the industry. The ICEE Company is a subsidiary of J&J Snack Foods Corp. (NASDAQ-JJSF). The ICEE brand has been loved by consumers of all ages for over 50 years and is the #1 Frozen Beverage Brand, known for its wide consumer recognition and iconic nostalgia. ICEE operates in the U.S., Canada and Mexico and is also sold internationally in Mexico, Canada, Central and South America, UK, Europe, Australia, China and the Middle East. The ICEE company offers a wide array of frozen beverages programs that meet the varying needs of retailers across numerous channels. The ICEE company has over 1,000 employees and operates over 110 branches across the United States
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