Riverdale, New Jersey

Position Purpose
The Home Services Retail Specialist is responsible for setting in-home customer consultation appointments by generating quality leads for the Home Services Install programs. The Home Services Retail Specialist is assigned to a Home Depot store, attends store events, home shows, and other community lead events. This position requires a driven, self-motivated and outgoing professional to meet the needs of THD customers. The Home Services Retail Specialist helps our customers understand the services Home Services organization provides and create the ultimate in-store experience.

Major Tasks, Responsibilities & Key Accountabilities
75% - Meets or exceeds established productivity goals by generating quality appointments for the Home Services install program. Engages customers within the store, provides an excellent customer experience, creates awareness of the Home Services Install Programs, qualifies the customer to the appropriate program and schedules a free in-home consultation.

15% - Works with Home Depot store associates and management to maintain a strong store connectivity. Sets and breaks down store displays in locations that allow it and help maintain the appointment center with brochures and materials. Ensure the program displays are clean and literature is available for customers.

10% - Attends store events, home shows, and other lead events to promote Home Services business to attendees.

Nature and Scope
This position reports to Manager, Lead Generation. This position has no Direct Reports. This role's work schedule could require working evenings, weekends, and holidays.

Environmental Job Requirements
Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectable.

Travel: Typically requires overnight travel less than 10% of the time

Standard Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States.

Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. 

Work Experience Required: 1 year+

Physical Requirements: Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). 

Preferred Qualifications:
Knowledge or experience in a sales environment, retail or telemarketing field.
Ability to travel to various locations based upon business needs is preferred but not required.

Knowledge, Skills, Abilities and Competencies:

  • Ability to influence
  • Excellent customer service and interpersonal skills
  • Thrive in a fast-paced team environment
  • Excellent verbal and written communication skills
  • Self-motivated and responsible

Riverdale, New Jersey

​When it was founded in 1978 by Bernie Marcus and Arthur Blank, The Home Depot began changing consumers’ perspectives about how they could care for and improve their homes. The Company created the “do-it-yourself” concept, spawning an entire industry that now spans the globe.

Today, The Home Depot® is the world's largest home improvement specialty retailer, with more than 2,200 retail stores in the United States (including Puerto Rico and the U.S. Virgin Islands), Canada, Mexico and China. The Home Depot’s stock is traded on the New York Stock Exchange (NYSE: HD) and is included in the Dow Jones industrial average and Standard & Poor's 500 index.

Similar jobs