Spring, Texas

Job Description

Associates in store Customer Service/Delivery positions are responsible for ensuring an outstanding customer order fulfillment experience. Direct customer interaction is frequently required for these positions, which are often the first and/or last impression presented to the customer. Whether directing customers to store departments or merchandise, answering customer questions on product order status, or delivering products directly to a customer s home, these positions play a critical role in ensuring the highest level of customer satisfaction. Specific Customer Service/Delivery positions may include: Customer Services Representative, Delivery Driver Associate, Delivery Puller Associate, Delivery/Will Call Coordinator, Door Monitor Associate, and Phone Center Associate.

Major Tasks, Responsibilities; Key Accountabilities:

  • Execute all steps of the order fulfillment process within the store
  • Scheduling/Prioritizing all deliveries for the store and communicating any availability and/or limitations to fellow Associates so that the best possible service is maintained by setting realistic expectations
  • Approaching and greeting Customers
  • Asking open-ended questions and expressing interest in projects in order to put the Customer at ease, determine the Customer s level of expertise and determine Customer needs
  • Answering questions about merchandise knowledge for the Customer s level of expertise
  • Leading Customers to merchandise that fits their needs
  • Checking aisles to make sure inventory is stacked neatly and out of the way of Customers
  • Pulling items from shelves and transporting to appropriate areas
  • Gathering the product mix to fill orders in a timely manner
  • Maneuvering large bundles of merchandise throughout store
  • Creating space for delivery orders and will calls until they are moved out of the store
  • Nature and Scope:

  • Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface
  • The warehouse environment can be dusty and noisy
  • Doors are frequently open, causing drafts and interior temperature changes
  • Floors around work area may become slippery during wet weather conditions
  • May have to handle merchandise and work with tools with sharp edges
  • Passing forklifts emit gas fumes
  • Tools, supplies and related merchandise may contain hazardous materials
  • Environmental Job Requirements:

    Environment:
    Usually in a comfortable environment but with regular exposure to factors causing moderate physicaldiscomfort from such things as dust, fumes or odors

    Typically requires overnight travel less than 10% of the time

    Spring, Texas

    ​When it was founded in 1978 by Bernie Marcus and Arthur Blank, The Home Depot began changing consumers’ perspectives about how they could care for and improve their homes. The Company created the “do-it-yourself” concept, spawning an entire industry that now spans the globe.

    Today, The Home Depot® is the world's largest home improvement specialty retailer, with more than 2,200 retail stores in the United States (including Puerto Rico and the U.S. Virgin Islands), Canada, Mexico and China. The Home Depot’s stock is traded on the New York Stock Exchange (NYSE: HD) and is included in the Dow Jones industrial average and Standard & Poor's 500 index.

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