Irving, Texas

Current Need
The Director of IT Vendor Management will be responsible for establishing vendor management best practices focusing on managing MSPs (managed services providers)/strategic technology suppliers/vendor governance, compliance, commercial management and portfolio within the supplier/vendor scope. The role is key for the operational delivery, quality, commercial efficiency, budget control as well as contract compliance.

The Director of IT Vendor Management will work as a member of the CTO organization. The leader in this position, will manage and monitor the overall relationship with strategic suppliers/vendors providing managed services, products, and technology services to the organization and will be responsible for monitoring and ensuring adherence to McKesson's vendor management policies.

This position is expected to be the primary point of contact within related to suppliers, their capabilities, and opportunities to enhance McKesson's IT performance in operational stability, delivery quality, and cost effectiveness. This enterprise wide IT-focused role uses McKesson's cross-IT supplier performance inputs and market research, partnering with Global Procurement, to develop recommendations for a performance/risk/cost balanced supplier portfolio, including rebalancing or consolidating supplier scope, as needed. This role also supports key sourcing initiatives/solutions through deal shape, transition guidance, and organizational enablement/training for internal stakeholders.

Job Description
Develop IT strategic supplier portfolio (performance, service portfolio coverage, spend/mix) reporting for IT leadership. Based on current supplier performance and the supplier market, lead supplier portfolio management in partnership with Global Procurement and CTO team.
  • Define and manage cross-supplier performance management and cross-supplier governance structure. Manage vendor activity to identify and recommend methods to support cost savings, cost avoidance, improved efficiency or more strategic sourcing.
  • Conduct supplier spend/consumption analytics in partnership with Finance to provide sourcing optimization recommendations, including contract consolidation/restructure, as needed. Research, analyze, and interpret the IT services marketplace to understand supplier/market characteristics and identify sourcing trends/opportunities
  • Responsible for establishing efficient guidelines, processes and management systems for properly managing McKesson's IT supplier relationships, including supplier contracting ("right contract for the right work", proactive management of strategic supplier data/reporting in internal platforms)
  • Provide oversight for sourcing initiatives, including supplier transition program leadership, to ensure consistency in supplier enablement, adherence to McKesson's standards, and linkage to the overall IT operating model.
  • Proactive manage the contractual relationship of strategic suppliers/vendors through the initiation (RFP) process through execution and monitoring through governance, reporting and in partnership with Service Owners
  • Conduct supplier due diligence including scorecards, annual reviews, reporting metrics, establish dashboards, and financial analysis
  • Responsible for vendor related conflict resolution, escalation and resolution procedures
  • Provide input to support compliance audit regarding adherence to contractual agreements.
  • Create and maintain Supplier Management Process and Procedures operating manual to drive continuous improvements in all areas of vendor management.
  • Work with Legal and Sourcing/Procurement across supplier lifecycle
Responsibilities include
  • Lead overall performance of our contract operations and improve governance
  • Build strong partnerships and engagement with existing and new MSP partners
  • Lead strategy to enable us to deliver high quality, efficiency, and world class support for our internal stakeholders and business units
  • Set agenda, own weekly and monthly vendor performance and KPI reviews
  • Drive ongoing continuous improvement initiatives to improve quality and cost
  • Support vendor escalations, and lead corrective action plans

Attributes
  • Possess strong negotiation and leadership skills needed to gain commitments and initiate action to remediate risks and vulnerabilities from the leadership of other teams
  • Ability to synthesize disparate information quickly to develop a succinct, accurate summary of the opportunity/need. Comfortable with both setting the long-term strategy and making it happen, digging deep into the details.
  • Comfortable in a fast-paced environment where vision remains the same, but information may not be 100% available and priorities can change frequently
  • Proven track record of people management, including experience managing nimble, distributed, multi-disciplinary teams
  • Ability and willingness to travel domestically and internationally

Minimum Requirements
Typically has 15+ years of professional experience and 8+ years management experience

Critical Skills
  • 5+ years of experience managing global suppliers in a large scale organization
  • Strong expertise with contractual terms, financial resource unit modeling, and operational working relationships with vendors to ensure that contractual commitments are delivered
  • 7+ years of Supplier Management and Relationship management
  • 7+ years of experience in Technology Sourcing
  • 4+ years of experience in managing contracts with Managed Services Providers
  • Experience with development and evaluation of vendor scorecards
  • Experience working with multiple business units, suppliers, and/or other regulated industries like insurance or health care (payments experience preferred, global experience is highly beneficial)
  • Demonstrated understanding of technology products and terms
  • Demonstrated expertise in multiple systems environments
  • Strong Vendor Management experience in an IT function

Additional Knowledge & Skills
  • Excellent Stakeholder Management skills
  • Experience in a large-scale environment, ideally from a Healthcare Services industry
  • Well organized, initiative and ability to work independently.
  • Ability to effectively prioritize and execute conflicting demands in a high-pressure environment.
  • Excellent analytical, evaluative and problem-solving skills and ability to make sound, logical decisions.
  • Demonstrated aptitude for continuous learning and innovative thinking.
  • Extensive experience working in a team-oriented, collaborative environment.
  • Strong written, oral and interpersonal skills with a demonstrated ability to communicate with internal clients.
  • Exceptional client service orientation and commitment to meeting the expectations of internal clients and external vendors
  • Ability to work across multiple countries and time zones
  • Ability to work in a multinational company
  • Experience in championing and/or acting as a sponsor for change initiatives; experience in building feedback loops with internal teams

Education
  • BA/ BS or equivalent experience
  • MBA or relevant graduate degree preferred


McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

Irving, Texas

Who We Are

We’re a pioneer in supply, health and IT solutions. Join us, and spark a chain reaction of events that add up to something huge: helping millions of people get more from their healthcare.

Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we’re helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson, you’re part of a team of passionate people working together to improve lives and advance healthcare.

Our Employees – Our Future

McKesson believes that superior performance – individual and team - that helps us drive innovations and solutions that promote better health for all should be recognized and rewarded. We believe our competitive compensation program helps to attract, retain and motivate a high-performance workforce, gives employees the opportunity to share in ownership of the company, and remains flexible enough to meet the different needs of our diverse employee population.

Find out more about our comprehensive benefits offerings that provide employees with the resources and tools they need to thrive both in their jobs and their everyday lives:

  • Health and wellness
  • Retirement benefits
  • Continued learning
  • Diversity and Inclusion

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