•Responsible for the activities assigned by the Team Lead
•Understand and perform process lead role
•Assist processors with questions and problems related day to day transaction processing
•Assist the Team Lead in supervising the activities performed by the regular processing team within Manila Delivery Center
•Ability to provide assistance to the staff
•Actively seeks opportunities for Continuous Improvement initiatives.
•Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
•Escalates production issues to Team Lead as appropriate.
•Ensures all work is performed in accordance with SLAs and metrics.
•Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
•Bachelor’s degree holder •N1 to N2 JLPT linguistic competence level •Excellent communication skills in Japanese and English languages •Minimum of 3 years of experience in Finance and Accounting field •Must have at least 1 year of experience in finance and accounting supervisory role/position •Must have BPO work experience •Proficient in MS Office, SAP, or any accounting-related ERP •Strong client-facing skills •Positive approach in supporting customer & company needs •Must be able to lead a team of managers and supervisors/team leads •Goal-oriented individual with strong time and task management
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