Richardson, Texas

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Honeywell Process Solutions is a pioneer in automation control, instrumentation and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provides optimized operations and maintenance efficiencies to meet diverse automation needs.  

Honeywell is actively recruiting for a Field Service Engineer to join the team in Richardson Texas.

The successful candidate will be responsible for providing Field Service Support for Honeywell HPS applications and products at customer locations. You will be the primary face of Honeywell for the customer in this role responsible for the daily implementation, administration and troubleshooting of the Honeywell HPS products installed at the customer location. You will be required to develop and maintain strong interpersonal relationships with customer representative as well as provide first response technical support. You will work with the Field Services Manager and LSS business functions to maintain and grow the business by identifying customer needs and provided solutions based on the HPS suite of products and services.

Duties Include But Not Limited To:

DCS Infrastructure Maintenance including

Hardware Components of common Server and PC Class Machines

Software Components of common Operating Systems and Applications such as

  • Microsoft Operating Systems, Windows Server and Desktop
  • Linux Operating Systems
  • Switch firmware / IOS from Cisco
  • vMWare vSphere 6.x and above

Field Troubleshooting of network issues on layer 2 and layer 3

  • Cable troubleshooting, copper UTP/STP, fiber MM/SM
  • Identifying performance issues on Ethernet Network
  • Troubleshoot issues with HSRP, Spanning Tree, ACLs

Field Troubleshooting of Domain problems including

  • DNS troubleshooting
  • AD troubleshooting
  • GPO troubleshooting
  • Users/Groups Permission Troubleshooting


  • Troubleshooting client VMs
  • Troubleshooting Host issues
  • Able to use vCenter effectively
  • Troubleshoot vSAN and vMotion
  • Troubleshoot NSX

Able to use test equipment such as

  • Ethernet Network cable tester
  • RJ45 Crimp tools
  • Understand fiber cable test reports


  • Diploma / Certificate in Information Technology or Computer Sciences Degree or equivalent experience
  • At least 5 years prior field experience in supporting IT equipment for Critical Infrastructure


  • Strong written and verbal communication skills, must be able to clearly articulate messages both technical and non-technical.
  • Microsoft Windows Certification such as MCSA, MCSE, MCSD
  • Networking Certification such as N+, CCNA
  • Virtualization Certification such as VCP6.x or above
  • Knowledge of firewalls and intrusion prevention and detection
  • Knowledge of Security Standards such as ISA99 issued, specifically ISA/IEC 62443
  • Experience & Training in Honeywell Applications will be an asset such as,
    TPS / PMIO, EPKS / Series C, Advanced Applications (PHD etc.), Safety Systems (FSC/SM), HMI, SCADA (PLCSs, Ladder Logic etc.)
  • self-motivated and willing to work in demanding environments with little or no supervision and take initiate to be proactive

Additional Information

  • JOB ID: HRD110479
  • Category: Customer Experience
  • Location: 830 E Arapaho Rd,Richardson,Texas,75081,United States
  • Nonexempt
Customer Experience (GLOBAL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Richardson, Texas

Honeywell Technology Solutions Inc. (HTSI) offers world-class competencies in management, space systems and services, engineering, logistics, information technology and testing and calibration. We provide value, expertise, competitive pricing and the highest quality standards available. Our customers can expect proven leadership processes, technical excellence and cost management. We offer more than just connections…we offer solutions.

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