San Antonio, Texas

Job Summary: The Crane Field Service Technician provides face-to-face customer service located at an off-site location and is responsible for professional diagnosis and timely safe repair of cranes and related equipment.

Essential Functions:
  • Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
  • Performs repairs and troubleshooting offsite with minimal supervision
  • Inspects and diagnoses cranes and related equipment technical problems in a professional, accurate, efficient and timely manner to satisfy customers’ needs
  • Performs minor troubleshooting and minimal diagnoses of equipment malfunctions and failures
  • Removes and install parts, disassembles and assembles basic components
  • Tests and verifies proper crane and related equipment operations for all repairs
  • Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete the job
  • Operates related equipment and vehicles with possession of all necessary licenses and certificates
  • Maintains service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation
  • Adheres to contamination control and HAZMAT rules and regulations
  • Maintains all company equipment, tools, and the vehicle in a good, clean, and working order
  • Communicates job progress to manager and customer as needed
  • Completes assigned jobs and task to meet flat rate time and re-work standards
  • Works overtime as required by workload and customers’ needs
  • Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
  • Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
  • Requires regular and punctual employee attendance
  • Performs other duties as assigned

Knowledge, Skills, and Abilities:
  • Knowledge of safe work procedures and practices
  • Knowledge of crane and related equipment and tools, including their designs, uses, repair, and maintenance
  • Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems
  • Exceptional skills in customer service
  • Diagnostic and troubleshooting skills
  • Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
  • Operation and control skills of crane equipment and related systems
  • Equipment selection skills to determine the kind of tools and equipment needed to do a job
  • Ability to communicate clearly and effectively, both verbally and in writing
  • Ability to operate a crane and forklift, and obtain required certifications/licenses
  • Ability to meet deadlines and work under fast-paced, time constraining circumstances
  • Ability to operate hand tools, power tools, pneumatic tools, and equipment used in the mechanical repair
  • The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
Education and Experience:
  • More than one year of crane and related equipment experience required
  • High school diploma or equivalent preferred
  • Crane/Rigger certifications preferred
Travel:
  • Travel required with a possibility of an overnight stay
Additional Requirements:
  • Valid Driver’s license required
  • Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record
  • Must own required tools to perform repairs
Physical Requirements:
  • Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
  • Frequently moves materials or equipment weighing up to 80 lb.
  • Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
  • Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
  • Be able to maneuver safely and work underneath equipment
  • Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Work Environment:
  • Requires wearing common protective or safety equipment
  • Regularly works outdoors around moving mechanical parts and noise level may be loud at times
  • May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
  • Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
  • Required to perform work in cramped spaces and/or high places

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

San Antonio, Texas

HOLT® CAT is the authorized Caterpillar® heavy equipment and engine dealer for 118 counties in South, Central, North and East Texas. Established in 1933, HOLT sells, services and rents Cat equipment, engines and generators for construction, mining, industrial, petroleum and agricultural applications. HOLT sells Caterpillar used equipment worldwide and fabricates its own line of custom engineered products including root plows and water tankers.

 

HOLT CAT is one of 15 dealers in the Americas to receive Caterpillar's "Circle of Excellence" award. This award is given to the top five dealers in Caterpillar's East Region, West/Canada Region, and South America Region. This prestigious recognition is achieved through a dealerships consistent excellence across a variety of business measurements including performance, quality, safety and customer satisfaction.

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