*Responsible for generating/writing, collating and delivering contractual reporting (including ad-hoc reporting) to
customer & service management teams as per the defined scope and schedule for the customer
*Providing support, analysis services to stakeholders (both internal and customer facing) for direct customer liaison, and escalating issues in time
*Incorporating automation to enhance report generation and maintenance of the automation scripts
*Graduate of any Bachelor’s degree preferably Computer Science or Engineering *At least 1 year relevant work experience (report production, technical writing, network performance analysis) *Knowledge of IP networking (including routing/switching, wireless LANs, WAN optimization), CCNA/CISCO certification or equivalent *Preferably with ITIL v3 foundation certification or other industry certification equivalent to CCNA, such as Juniper, Riverbed, etc. *Good communications skills *Willing to work on a shifting schedule and on holidays as needed
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.
Working with Accenture in the United States, you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.
With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.