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OBJECTIVE OF THE POSITION: Operations Managers help run our business by assisting the General Manager to oversee all operations at the location.

JOB SUMMARY: Operations Managers will perform various daily manager duties by overseeing, directing and coordinating activities around the store to better serve customers.

ESSENTIAL FUNCTIONS:

  • Provide exceptional customer service and ensure that all employees of the location are doing the same
  • Recognize and resolve customer issues or complaints by determining optimal solutions in a timely manner
  • Effectively manage employee turnover and retention. Assist GM to recruit, hire, train, evaluate, and coach employees. Recommend personnel changes as necessary
  • Manage new employee paperwork and inputting new employee data in Talent Stop immediately upon hire
  • Utilize the LMS and other necessary training tools to verify that training is complete and consistent. Responsible for following up on training regularly
  • Address employee issues in an appropriate and timely manner. Utilize the progressive discipline policy to manage employee issues. Collaborate with General Manager to manage employee issues
  • Delegate tasks as needed and follow-up with employees to ensure that tasks are being completed.
  • Responsible for checking task lists throughout the day and ensuring that the OM task list is completed each day
  • Ensure that all cash handling and Love’s policies are being followed by employees
  • Maintain a safe facility and use safety first practices to remain accident-free
  • Assist GM to ensure environmental compliance and timely reporting of any issues or concerns
  • Prepare the weekly payroll submission and assure accurate information is being submitted
  • Collaborate with GM to identify areas of opportunity on the monthly P&L and weekly 13 weeker report and implement plans to correct any issues
  • Responsible for ordering, invoicing, and proper rotation to ensure inventory levels stay within company guidelines and waste is kept at a minimum
  • Responsible for keeping interior and exterior of the location up to established company standards in terms of facility maintenance, proper merchandising, and suitable marketing procedures.
  • Collaborate with General Manager to effectively manage Mystery Shop scores and implement plans to improve scores
  • Perform weekly and monthly projects and assigned tasks
  • Maintain personal grooming and company uniform standards
  • Maintain company attendance standards
  • Other tasks as assigned

REQUIREMENTS:

  • Must have valid driver’s license
  • Must have clean and consistent record of safety

SKILLS AND PHYSICAL DEMANDS:

Skills:

  • Hard Skills: Ability to learn and operate all facility equipment including computers, restaurant and tire care equipment
  • Soft Skills: Good verbal and written communication skills, time management and delegation skills, organization skills, can-do attitude, sense of urgency, and strong work ethic.

Typical Physical Demands:

  • Regularly required to talk and hear.
  • Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing
  • Occasional light lifting not over 50lbs
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

BACKGROUND CHECKS: All offers of employment may be conditioned on receipt of a background check report and/or drug screen that is acceptable to Love’s

WORK ENVIRONMENT: While performing the duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment and can be loud at times. While performing the duties, the employee is frequently exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, and human waste.

TRAVEL REQUIREMENTS: Some travel may be required

*Love's offers competitive pay/salary, bonuses, full benefits and promotion opportunities! 

EEO STATEMENT: Love’s Travel Stops Inc. and Its Affiliates provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, age, national origin, disability or genetics.  In addition to federal law requirements, the Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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At Love's, we're passionate about providing friendly service and clean, modern facilities stocked with the fuel, food, and supplies drivers need to keep them going. We were founded on this idea in 1964, and it remains our guiding principle more than 40 years later: "Clean Places, Friendly Faces".

Love's has been at the forefront of the convenience store and travel center industry for more than three decades. We were among the first to combine self-service gasoline with grocery items, offer fresh deli sandwiches, add quick-service restaurants, and sell gift and novelty items. Today, we continue that spirit of innovation by adding Truck Tire Care centers and roadside assistance to our Travel Stops.

Who We Are Looking For 

Love’s is looking for natural-born leaders, technicians, operators, and customer service team members. The skills and structure you bring from your military experience will strongly connect with Love’s fast-paced, multi-faceted and customer-focused work environment. Your ability to think strategically and execute tactically also translates well with our Love's team.

Testimonials from Military Team Members at Love’s:

  • "After leaving active duty, I missed the brotherhood of the Marine Corps. At Love’s, that Esprit de Corps exists in a civilian setting!" ~ Angela
  • "Love’s is like the military in its structure. You know what to do, when to do it and you’re given the guidance and leadership to do it." ~ Charles
  • "Love's structure, camaraderie and intensity is very much like the military. They are going to push you further than you knew you were capable of, and they are not going to accept less than your best.” ~Kirk

Should I Apply?

Are you a military veteran or spouse who is looking for a civilian career that provides opportunities for growth and career advancement?  Love’s is proud to hire veterans and active-duty service men and women. Leadership, strategy development and teamwork are the foundation for Love’s success, and we want your military experience to help you succeed in your career. Apply with Love’s today to take that next step in your journey.

What Happens After I Apply?

Once you click ‘Apply Now’, Love’s will receive a notification with your information.  In order to be considered for next steps, please make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once Love’s reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

How to Win An Interview

1.     Review the job description.

2.     Review the company website. Know their mission and values. What do they do? What are their products?

3.     Prepare a few questions to ask on your interview.

4.     Prepare to discuss your background and how it translates to the position.

5.     Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!

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