Experience managing multiple and large teams

Previous work experience in managing an IT service

Required skills

IT Service Management

8 years of relevant work experience required

Nice to Have

Ability to contribute to a high performing motivated workgroup by applying interpersonal and collaboration skills to achieve project goals and realize value

Ability to contribute to the creation of an environment that motivates individuals to work collaboratively as a team

Coaching skills

Ability to work creatively and analytically in a problem solving environment

Desire to work in an information systems environment

Excellent oral and written communication skills

Advanced conflict management skills

Excellent time management skills

Excellent project management skills

Advanced leadership skills

Advanced performance management skills including feedback techniques

Good program management skills including the ability to handle multiple projects

Manage overall relationship with client management and project team members

Plan and discuss any future service requirements of the engagement

Serve as the escalation point for critical operational issues and business decisions

Monitor the monthly financial performance and growth plans of the engagement against the forecasted performance

Manage to Contract Operational and Financial Commitments

Participate in solution design processes

Ensure program engagement deliverables are meeting defined business requirements

Prioritize multiple projects to ensure resources are properly allocated to achieve business objectives

Accountability for on an engagement level employees performance evaluations salary administration and promotions

Provide a long term perspective of the program engagement based on the growth plans and the projected projects on which personnel will be staffed

Leverage capabilities in other parts of Accenture

Ensure proper governance practices are in place


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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