Philadelphia, Pennsylvania

Requirements:

•Excellent verbal and written English communications skills

•Previous billing experience within telecommunications a plus

•Understanding of Clients products

•Some experience interacting directly with internal and external clients

•Background in Project coordination or handling multiple accounts at once.

Qualifications: •Answering customer calls and actively listening to identify their issues •Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems •Troubleshooting problems and resolving a range of customer issues from service concerns, billing issues, device, technical issues, or general questions regarding service •Maintains appropriate records, prepares required reports, and updates customer accounts •Coordinates with all sales channels for retention efforts on existing customer base

Philadelphia, Pennsylvania

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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