Kuala Lumpur,

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com .

Location: Sunway Geo


+ Supervise the daily operation on PTP process

+ Daily operational performance management and meet targets including Service Level Agreements with client;

+ Achieve client’s Service Satisfaction at the level of client’s management and also end-users;

+ Facilitate the operational Change Request (CR) process;

+ Build team succession and make it effectively;

+ Provide a holistic view of service delivery to the client;

+ Act as a clear escalation route to the client for service related issues and facilitate resolution of issues

+ Support Ad Hoc contractual projects for the client in line with the nominated project team;

+ Initiate and own continuous improvement projects within area of his/her responsibility;

+ Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit

Key Responsibility

+ Operation Excellence

+ Work with OE support team ;

+ Sound Operations management experience (including SLA management);

+ Basic contractual / change management knowledge;

+ Client interaction skill;

+ Problem Solving

+ Experience in managing unstructured problems

+ Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues.

+ For contractual problems – working closely with SDL to ensure gaps are identified and closed with client agreement.

+ Project Management

+ Attendance to meeting and reviews based on defined MOS system;

+ Support SDL achieve the cost control within budget;

+ Facilitate on the hiring, development, coaching and performance management process of staff in dedicated unit.

+ People developer, build up team succession and keep the delivery continuously;

+ Client communication, build up the relation and expectation management;

+ Innovation at work, and focus on client value creation;

+ Take ownership


+ Fluent Vietnamese, English skills including Oral and Business Writing

+ Familiar with F&A outsourcing operation,

+ Rich client facing experience, good at communication with client

+ High responsibility and dedication on work

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Kuala Lumpur,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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