Chandler, Arizona

Job Description
Acts as a coach to CCR staff as well as evaluate, interview, hire, and manage a staff up to 25 CCR's. Responsibilities include the monitoring of quality, coaching and problem solving. This individual will be responsible for assisting in the development of his/her team and their growth. Ensuring that reps are highly compliant and accurate in each and every member interaction. The flexibility to adjust to various work schedules as dictated by department business needs.

Required Qualifications
3-5 years prior customer service experience. Excellent decision making skills. Minimum 1 year prior supervisory/coaching experience; defined as hiring, delivering corrective action, leading employees. Experience motivating teams in fast-paced environment. Experience with handling escalations and resolving problems/issues. Computer experience (windows based)

Preferred Qualifications
Candidate will have excellent oral and written communication skills. Proficiency with Excel and Word. Coaching and facilitation skills. Strong leadership skills. Ability to make both routine and difficult decisions in a fast-paced, high stress environment. Strong team player. Flexibility/adaptability. Ability to multi-task and meet deadlines. Strong organizational skills
Education :
High School diploma required. Post H.S. experience preferred, Associate or Bachelor's degree preferred

Education
High School diploma required. Post H.S. experience preferred, Associate or Bachelor's degree preferred

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.


We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. See Job Description

Chandler, Arizona

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

Careers for Veterans and Military Spouses

 

"The military has an ethos that is grounded in purpose-driven service that’s bigger than the individual. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve, just in a civvies."

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