Springfield, Virginia

Responsibilities for this Position

Location: USA VA Springfield|USA MO St. Louis - 1 Archives Drive (MOC028)
Full Part/Time: Full time
Job Req: RQ76031

Type of Requisition:

Clearance Level Must Currently Possess:
Top Secret/SCI

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other Required:

Job Family:
Project/Task Management

Job Description:

Ware GDIT. The people supporting and securing some of the most complex government defense and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on TS/SCI level cleared Service Delivery Manager joining our team to support our Intel customer.

Job Responsibilities Overview:

Service Delivery ensures the effective and efficient use of IT, enabling an activity to achieve its goals. SDM's coordinate/communicate daily with their assigned activities to ensure the effective evaluation, selection, prioritization, and funding of key IT components in order to provide excellent service delivery. . The role of the SDM is to evaluate the customer provided responses and assess where improvements/enhancements can be implemented to ensure that the customer's mission is supported and services are aligned with the Catalog of Services (CoS). SDM's facilitate numerous technical exchange meetings (TEM's) in support of the customer. The focus of these meeting include incident resolution, root cause analysis, requirements gathering, verification & validation of resources and coordination of upcoming routine maintenance and authorized outages.

Required Skills:
  • TS/SCI cleared eligibility to obtain a CI Polygraph
  • 5+ years of related experience and BA/BS or equivalent years of experience and education
  • Must demonstrate familiarity (technical and performance requirements) with existing customer IT systems and segments
  • Experience with verification and validation activities and DR resolution
  • Understands the "why" behind the customer needs and can clearly articulate it to others
  • Highly organized with the ability to strategically think about operational needs and opportunities, while always taking a customer and partner-centric approach
  • Ability to inspire and work collaboratively with individuals of highly diverse cultures in a global and virtual environment and effectively communicate technical issues in a non-technical manner
  • Excellent troubleshooting and problem-solving skills involving large, complex systems
  • Possess strong analytical, organizational, and decision-making skills
  • Excellent verbal and written communication skills
  • Skilled in working with Federal customers in highly classified areas

Desired Skills:
  • SharePoint Design
  • Microsoft Office Products (Excel, PowerPoint, Project, Word)
  • Remedy (Service Request and Analytics modules)
  • Project Management experience
  • Requirements Management experience


Scheduled Weekly Hours:

Travel Required:

T elecommuting Options:
Some Telecommuting Allowed

Work Location:
USA VA Springfield

Additional Work Locations:
USA MO St. Louis - 1 Archives Drive (MOC028)

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.\n\nGDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


Springfield, Virginia

General Dynamics is a global aerospace and defense company.

From Gulfstream business jets and combat vehicles to nuclear-powered submarines and communications systems, people around the world depend on our products and services for their safety and security.

We offer a broad portfolio of innovative products and services in business aviation; combat vehicles, weapons systems and munitions; IT and C4ISR solutions; and shipbuilding and ship repair.

General Dynamics employs thousands of people across the globe, with locations in more than 45 countries. We rely on the skills of our employees and their knowledge of customer requirements to deliver best-in-class products and services.

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