Irving, Texas

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit.  The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices as well as online and digital channels.

Within our Credit Card, Retail, and Merchant Services (CRMS) our Consumer Collections and Servicing (CCS)  team works with past-due customers to offer solutions for bringing Credit Card, Student Loan, Personal Line and Loan, Retail Service and Deposit accounts up-to-date. The group also provides customer service for a number of these products. Our CCS team encompasses over 3000 employees and a 50 billion dollar portfolio.

The Role

As a recognized leader in the digital technology industry, this executive will be tasked with leading Customer Collections and Servicing digital transformation and enabling an omni-channel experience for our customers. This position will be the executive product leader for the work which creates the strategies and defines the priorities for the Agile teams working together to drive the transformation.  This person will also work with other senior leaders to implement and execute on the key strategies.   

This executive will be responsible for managing a team of digital professionals leading the development and execution of digital strategy for the business and oversees the most complex programs and initiatives.

Responsibilities include, but are not limited to:

  • Lead the digital transformation of the business, including providing direction and prioritization of the Agile teams and key partners.
  • Understand the market trends, opportunities and key competitors to inform the strategy
  • Work with the broader Consumer Lending team and enterprise to connect the broader customer channel strategies to the digital transformation of the Credit Card, Retail, and Merchant services business. 

The Candidate

The successful candidate will possess a strong understanding of consumer lending business strategies, digital customer experience, product/channel management, develop a detailed knowledge and stay current on all major business initiatives, and be able to expertly communicate across the business and enterprise at all levels.  In addition, this leader must be able to provide oversight and guidance to ensure company objectives are achieved (i.e., growth, risk, customer experience). 

Critical success factors will include the ability to manage effectively in a matrixed organization, develop partnerships with many business and operational/functional areas, and lead through influence.  The role requires a sense of urgency, passion for results, and personal accountability for achievement.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

Required Qualifications

  • 10+ years of product development and product management experience
  • 10+ years of management experience

Other Desired Qualifications
  • A seasoned senior leader with at least 15+ years of increasing responsibility in leadership positions with strong digital leadership experience
  • A background in banking and lending operations
  • Prior omni-channel experience with ability to personalize customer service strategy
  • Proficient in customer journey, business case realization and portfolio management
  • Establish the priority of customer journey and its components based on weighted shortest job first or other agile prioritization techniques.
  • Expert in writing and refine using Epics, Features and User Stories from a customer journey perspective.
  • Expert in customer journey definition and mapping.
  • Understand agile Epic and team or team level estimation techniques
  • Establish release objective and release plan goals.
  • Demonstrated experience in quantifying operational program effectiveness and identifying and implementing strategies to take the business to the next level.
  • Results with instilling a pervasive culture of accountability across teams and throughout the business.
  • Proven and demonstrated leadership skills including relationship building, change leadership, partnering and collaboration skills with clear ability to influence, gain buy-in and negotiate with a diverse group of key business partners/stakeholders including senior management.
  • Excellent written and verbal communication skills with experience presenting to senior management and ability to articulate key messages around risk, issues, customer impacts, etc.
  • Ability to articulate complex concepts in a clear manner
  • Previous collections experience would be beneficial but not required

Job Expectations

  • Ability to travel up to 25% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Irving, Texas

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.