Hartford, Connecticut

Job Description
As a member of the Executive Support Services team you will be required to:
• Provide front-line White Glove primary technical support to end-users including C level executive on various technical issues including access, hardware, software and peripherals
• Coordinate, schedule and support multi point internal and external audio / video conferences encompassing over 100+ locations and thousands of attendees
• Utilize excellent problem-solving skills to diagnose, evaluate and resolve sophisticated issues in a high pressure and high clarity environment
• Perform root cause analysis, develop analytics to identify typical problems and patterns, develop procedures and controls for problem prevention
• Support multiple platforms including Desktops, Laptops, Mobile Devices, Tablets and Video Conferencing equipment
• Provide 24 x 7 on-call support as assigned as well as shift flexibility and travel as required
• Lead project assignments to completion on time and within budget while maintaining a high-performance level with daily tasks, this can include:
o hardware / software testing, implementation and training
o Security and compliance issue remediation
o Acquisition Cutover
• Utilize your experience with the following tools to support Senior executives throughout the organization; Microsoft Azure / Intune, Crestron A/V Control Panels, Tandberg Video Equipment, Level3, IOS / Android OS, and Active Directory
• Engineering level troubleshooting and support for complex IT issues under pressure

Required Qualifications
• 5+ years of prior experience leading technical assistance in a large matrixed organization troubleshooting technical issues including access, hardware, software and peripherals
• 3+ years’ experience in an Executive Support Role working with C Level executives

Preferred Qualifications
• A+, Network+, Security+, MTA, MCTS, Windows 7 / 10, or MAC OS Certifications
• Experience using Powershell / Bash
• Experience with Bitlocker / Sophos Encryptions

Bachelor's degree in Computer Science or 1 year of experience required for each year of college not attained

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. See Job Description

Hartford, Connecticut

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

Careers for Veterans and Military Spouses


"The military has an ethos that is grounded in purpose-driven service that’s bigger than the individual. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve, just in a civvies."

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