Brookfield, Wisconsin

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings


Job Description Summary

This is an entry level position that requires satisfactory completion of required training to advance to the Claim Representative, Recovery position. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

Primary Job Duties & Responsibilities

  • Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel.
  • The on the job training includes practice and execution of the following core assignments:
  • Investigates each claim to obtain relevant facts necessary to evaluate recovery potential, identify the cause of loss, identify responsible party targets and their carriers, and develops theories of liability, through prompt and strategically-appropriate contact with appropriate parties (e.g. policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts); obtains necessary statements as strategically appropriate; adhering to Claim Best Practices and Special Account Communication instructions.
  • Delivers consistent service quality and effective diary management to ensure all claims are handled timely throughout the claim life cycle to achieve optimal outcome.
  • Directs the preservation of evidence; hires experts and identifies resources for specific activities to properly investigate, such as Risk Control, nurse consultants, fire or fraud investigators, and other experts. Verifies the nature and extent of the loss.
  • Evaluates liability and damages to assess Subrogation potential including consideration of jurisdictional statutes, case law and bodily injury value, where applicable. Updates as new information is presented.
  • Develops and employs creative resolution strategies.
  • Negotiates subrogation recoveries with responsible party, their carriers and other legal representatives/attorneys.
  • Recognizes and implements alternate means of resolution including arbitration, while controlling expenses.
  • Develops litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
  • Applies litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy. Tracks and controls legal expenses to assure cost-effective resolution.
  • Manages both allocated and unallocated loss adjustment expenses.
  • Updates appropriate party as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
  • Attends and/or presents at roundtables/ authority discussions for collaboration of technical expertise resulting in optimal resolution.
  • Recognizes cases, based on severity/ complexity protocols that should be transferred to another level of subrogation professional and refers on a timely basis.
  • Represents the company as a technical resource, may at times attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws.
  • Shares accountability with all business partners to achieve and sustain quality results.
  • Determines settlement value by assessing extent of liability of the responsible party, determining legally recoverable damages.
  • In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.

Minimum Qualifications

  • High School Diploma or GED.
  • A minimum of one year work experience required.

Education, Work Experience, & Knowledge

  • Bachelor’s Degree preferred or a minimum of 2 years of work OR customer service related experience preferred.

Job Specific Technical Skills & Competencies

  • Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic
  • Verbal and written communication skills –Intermediate
  • Attention to detail ensuring accuracy - Basic
  • Ability to work in a high volume, fast paced environment managing multiple priorities - Basic
  • Analytical Thinking – Basic
  • Judgment/ Decision Making – Basic

Environmental / Work Schedules / Other

  • Operates standard office equipment - Continuously
  • Sitting (can stand at will) - Continuously
  • Standing - Continuously
  • Use of Keyboards, Sporadic 10-Key - Continuously
  • Travel Occasionally
  • Travel Requirements: Travel Occasionally

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

If you have questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

Brookfield, Wisconsin

Imagine a Career with Purpose.

For 160+ years, Travelers has earned a reputation as a leader in personal, business and specialty insurance because we take care of our customers. Here, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger.

Imagine a Different Call of Duty.

When you joined the military, you answered the call of duty and dedicated yourself to serving. Now, we ask you to consider your next mission at an organization that understands the value of your skills. Whether you’re among the first to the scene as part of our Catastrophe Response Team or tasked with evaluating risk, we know that your experience has prepared you to get the job done.

Imagine Being Support Every Step of The Way.

Today, over 1,000 current and former military professionals call Travelers home. At Travelers, you’ll find the camaraderie and resources you need to ensure your success as you rise through the ranks. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.


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