Job Description

Duration:0-11 month(s)
Location: FULLY REMOTE
Title: Technial Project Manager

If you are you interested please message me your resume: elizabeth.naraine@nttdata.com

Description/Comment:The Technical Support Project Manager is responsible for the planning, execution and delivery of assigned projects. These projects are related to several end user support and service transformation initiatives within Digital Workplace Services team and coordinated with adjacent teams within ***. The ideal candidate will have in depth experience leading projects related to end user technology support and service transformation. The project manager will develop project plan, manage project budget, develop and track detailed work plans, prioritize tasks, identify and address scope changes, resource constraints, possible project delays, resolve delivery issues, track hours and provide status reporting for each assigned project and be responsible for delivering high-quality projects on time and within budget. The role will report to the *** Senior Manager for the Global Service Desk and will work closely with business stakeholders, other technology peers and project managers.

Key Deliverables and Responsibilities:
● Responsible for creating the business case for the project, developing and presenting the case to IRB
● Create project plan, resource estimation, scope management, driving requirement gathering sessions
● Establishes coordinated high-level schedule for Support Transformation program components, monitors and controls schedule and dependencies for program components ● Tracking and reporting project status to the Executive Team, managing risks and escalating any issues
● Responsible for identifying and tracking "quick wins” and driving prioritization based on effort/time to reward/savings benefits
● Responsible for program governance and steering committee meetings with senior leaders on program status
● Knowledge and experience managing transition of support duties between various teams and groups as well as to and from external 3rd party vendors or "Offshore” teams
● Responsible for budget performance of the program and on time delivery of project
● Communication: plans, organizes, and leads periodic meetings of the program team to evaluate status, problem-solve, and mitigate risks
● Provide inputs to the assigned Program Manager to ensure a comprehensive project plan developed and buy-in from key stakeholders
● Defining clear entry and exit criteria for each phase of the project
● Work with various vendors for the project to hold them accountable and provide deliverables at or under timeline and budget
● Continuing to improve project management processes and practices.
● Present "lessons learned” overview and handoff of BAU operational task at the end of projects.

Additional Job Details:Key Challenges:
● Working in a matrixed and virtual environment
● Working effectively with a number of stakeholders - internally, within *** and internationally and promoting consistent standards of project management in doing so.
● Working on multiple projects/tasks at one time.
● Working as part of a global team and thinking globally. Personal Style and Behaviour
● High degree of personal accountability and responsibility
● Focus on quality and timeliness of project deliverables
● Collaborative with peers and colleagues to drive involvement and engagement
● International and cultural sensitivity and awareness
● Organized
● Proactive

Minimum Required Skills:Essential Skills /Experience:
● 10+ years of technology project management experience
● Experience delivering and leading several large & complex implementations of service/support transformation projects.
● Expert in creating and maintaining project plans, driving requirements gathering and testing sessions, getting regular status updates, resource planning, scope management, managing cutovers and managing project budgets.
● Experience with implementing Automated Intelligence/ "Chat Bot” solutions
● Experience leading and facilitating meetings with large number of participants
● Work well with diverse personalities and have excellent listening and communication skills
● Track record of effectively delivering complex projects successfully
● Experience working with a distributed team of engineers and technical support admins, including off-shore contractors
● Proven excellent people skills to be able to lead and motivate the project teams.
● Familiar with working and collaborating in a Microsoft O365 environment.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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