Ambavaram, Armed Forces Pacific

Req ID: 110239 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN).

For more than 25 years, NTT DATA Services (formerly Dell Services) and SAP have collaborated to deliver hundreds of solutions for our clients across many industries to achieve better, faster and more sustainable business results with high performing, end-to-end and standards-based solutions. From strategic planning and implementation, to application management, outsourcing and the cloud, our global team of SAP professionals keep our client businesses running smoothly with proven methodology and innovative solutions for SAP transformation, modernization and management.

 

NTT DATA Services currently seeks a “IT Helpdesk - Senior Associate” to join our team in “Hyderabad"

 

Job Requirements

  • Qualification: Graduate
  • 1+ years of experience in a technical support role.
  • Good Communication Skills.
  • Rotational shifts (24*7).
  • Should have good Technical Troubleshooting skills.

 

Roles & Responsibilities :

  • Provides L1.5 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
  • Activities include recognition, research, isolation, resolution, and follow-up steps.
  • Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
  • Knowledge of troubleshooting Windows XP, Win 7/8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
  • Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills

 

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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Ambavaram, Armed Forces Pacific

Careers at NTT DATA

Innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients’ bottom line.

We are always on the lookout for talented innovators to join us - especially for people who can use their creativity to drive value for our clients worldwide. Discover more career opportunities that can help you make the most of your skills.

Why NTT DATA?

We are one of the largest global IT services company with operations in more than 40 countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide.

Our roots cross continents and cultures, dating back five decades. We’ve grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: the opportunity of a global brand with the creative energy of a start-up.

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