About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo India

Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.

Department Overview

Wells Fargo views information security as enabling lines of business to mitigate information security risk in accordance with our risk appetite. Through a framework that addresses policy, process, operations, people, and technology, Information Security protects our infrastructure, company data, and customer assets while ensuring alignment with applicable regulations and laws.

Our vision is to provide Wells Fargo with world-leading cyber security risk management

About the role:

Wells Fargo's Information & Cyber Security (ICS) group is looking for a highly motivated leader for its Identity and Access Management (IAM) Access Operations group.

The IAM operations delivery organization comprises of:

  • Provisioning and De-provisioning of Active Directory domain users

  • Privileged Accounts maintenance and sustainability

  • Level 2/3 production Support of IAM systems

Each of the above groups may have functional delivery leaders in place who in turn will report in to the IAM operations Leader. The manager role will have dual reporting line in to the lead of EIS IAM operations leader in India/Manila and to the group leader at the IAM US.


  • Manager managing a team of 10-12 security analysts who provisions and de-provisions access in Applications and Platforms.

  • Act as SME for Active Directory.

  • Oversee day to day operations of the team.

  • Manager tasks of teams in provision/de-provisioning/certifications

  • Contribute to the strategic initiatives and best practices of EAM operations organization at the enterprise level

  • Oversee a team of 12+ of team members through the direct reports

  • Plan, measure and monitor health of operations and team with KPIs, KRIs.

  • Lead initiatives like predictive trend analysis, continuous improvement thru automations and cross trainings. Come up with peak and non-peak flexible staffing guidance.

  • Manage shift roasters and on-call support schedules.

  • Partner with senior stakeholders in the business to influence project outcomes and investments.

  • Budget and forecast financial needs

  • Responsible for recruitment, performance management, team development, functional delivery and handling escalations

  • Accomplish results by communicating job expectation, planning, monitoring, appraising job results and coaching

  • Accountable for forecasting, capacity planning, building high performing teams and monitoring the success of integrated service delivery.

  • Ensure smooth delivery of projects/ operations with strong focus on quality and value creation for the organization/enterprise.

  • Keeps abreast of latest information security trends specific to Banking & financial services industry

  • Maintains quality service by enforcing quality and customer service standards , analyzing and resolving quality and customer service problems

Market Skills and Certifications

Required Qualifications:

  • 11+ years of technology/information security experiencewith minimum 8 years of Information Security/IAM and 4+ year of leadership or supervisory experience.

  • Expertise in leading Identity and Access Management (IAM) managed services delivery or operations.

  • Experience in managing security, provisioning of Active Directory general and privilege accounts.

  • Experience handling technical issues with the provisioned objects. Good understanding of how on premises Active Directory works overall in terms of trusts, replication, sites and services.

  • Experience handling Cyber Ark requests.

  • Expertise in global service delivery in information security domain

  • Expertise in information security industry and regulatory standards, policies, procedures and control systems

  • Excellent leadership, stakeholder management and program management skills.

  • Effective verbal, presentation, written and interpersonal communication skills.

  • Good negotiation, conflict resolution and decision making skills.

  • Bachelor's or Master's degree in relevant Technology /Engineering discipline

  • Industry certification like CISSP, CISM, CRISC in good standing for over 1 years

Desired Qualifications


  • Managed service delivery certifications like ITIL, Six Sigma will be beneficial

  • Information Security leadership experience in US Banking organization. Alternately, IAM implementation and managed services delivery experience in technology consulting companies with experience in US banking sector

Leadership Expectations at Wells Fargo

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.


At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.

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