Oakland, California

IT Support Engineer – Oakland, CA

Client is an agile team of science, technology, and logistics experts, mobilizing in the public interest to make fast, safe, regular coronavirus testing accessible to all.

Our internal COVID-19 testing methodology gives organizations responsible for public health the ability to rapidly scale up capacity for widespread ongoing testing.

In collaboration with other CLIA-certified labs, researchers, and organizations across the ecosystem of public health, we are working day and night with a singular goal: to make COVID-19 testing accessible to every person on the planet, regardless of income.

Our company is seeking to hire a skilled IT Support Engineer to provide stellar onsite support to our clinical laboratory staff and customers.

 

Principle Responsibilities

?   Provide front line support for both internal staff and external customers

?   Provide clear and concise instructions for documented common issues

?   Collaborate with tier 2 and tier 3 support personnel to solve complex issues

?             Maintain documentation of interactions and solutions in order to share with other personnel

?   Participate in 24/7 on-call support schedule rotation

?   Excellent written and verbal communication of complex multistep procedures

?             Exceptional interpersonal skills in order to sooth customers experiencing high stress situations

?             Experience with remote desktop support software such as Google Remote Desktop, TeamViewer, Any desk, etc.

?             Experience with support request ticketing software and the general workflow of support ticketing

?   General knowledge of both Mac and Windows desktop operating systems

Education and Qualifications

  • Bachelor's degree in computer science or related degree.
  • Excellent written and verbal communication of complex multistep procedures
  • Exceptional interpersonal skills in order to sooth customers experiencing high stress situations
  • Experience with support request ticketing software and the general workflow of support ticketing
  • General knowledge of both Mac and Windows desktop operating systems
  • Experience debugging both WiFi and wired networking issues
  • Experience with common laptop and desktop hardware hands on support
  • General scripting experience on multiple operating systems
  • Experience within a laboratory or healthcare setting including equipment sterilization procedures
  • Familiarity with HIPAA/HITECH or similar data privacy regulations
  • Basic knowledge of system administration skills such as user and customer provisioning
  • Familiarity with ChromeOS and Chromebooks

Shifts

8 hour shifts 5 days a week, flexible scheduling

Job Type: Full-time

Experience

  • Bachelor's degree in computer science or related degree.
  • Excellent written and verbal communication of complex multistep procedures Exceptional interpersonal skills in order to sooth customers experiencing high stress situations
  • Experience with support request ticketing software and the general workflow of support ticketing
  • Experience within a laboratory or healthcare setting
  • Familiarity with HIPAA/HITECH or similar data privacy regulations


Why Kelly®?

By partnering with Kelly® IT, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Oakland, California

Why Kelly - Since 2011 we have placed over 16,000 Veterans

Need More?

Kelly applies targeted recruiting initiatives to the Veterans population (in all stages of transition) by aligning customer defined requirements with military skills and experience.  The transition from military to civilian life can be stressful and complex for veterans, and our staff is trained to assist in this transition.  Unlike our competition, Kelly places these resources without geographic or industry constraints, offering our customers and our employees greater flexibility.  Kelly has a wide variety of local opportunities, for Veterans and their spouses, within our workforce solutions as well as national recruiting programs on behalf of our customers.  Kelly’s leading placement opportunities for Veterans are within Information Technology, Engineering, Science, Light Industrial and Call Center.

Our specially trained Veteran recruiters are armed with a number of tools to help Veterans obtain roles that match their potential including skill translation tools, leading Veteran- centric job boards and Veteran/spouse social media networks, among others.

Through Kelly’s vast branch network, we are closely located to the majority of major military installations across the United States.  Kelly recruiters participate in onsite and virtual military career fairs as well as advertise through local and national Veteran job boards.  In recent years, over 150 Kelly branches have worked directly with their local military installations to recruit spouses and transitioning personnel.  These teams not only engages with transitioning talent from local bases, but also have a strong focus on Veterans in areas where the military has identified high Veteran unemployment. This approach ensures that military talent is engaged and shared across the centralized military recruiting team and documented in a centralized database, so that other Kelly locations can benefit from hiring or relocating this valuable pool of talent.

Our focus on military recruiting is a win on multiple levels. Kelly gains top talent with the skills needed to excel; our clients receive the benefit of that talent to help them compete in an ever challenging business landscape; and Veterans receive gainful employment in line with their skills and abilities to ease the transition to the next phase of their lives.

A People Company, Staffing the World

Kelly founded the temporary staffing industry in 1946, and has maintained a leadership position through the years based on a valuable premise: we invest in people. Today that focus benefits our customers wherever they operate around the globe - in a growing number of specialized fields. And we’ll continue to meet the evolving challenges of workforce flexibility with staffing solutions tailored to your precise business needs, both locally and worldwide.

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