Hudson, Ohio

Why Work at LeafFilter?

LeafFilter Gutter Protection (a Leaf Home Solutions Company) has cultivated a passionate and inspired team with the support of an excellent workplace culture. People are at the heart of everything we do, and we've crafted a team of the very finest to ensure we make a difference...both to the homeowners we support and to the staff that's at the heart of it all. Are you looking for a workplace with excellent culture, benefits, and opportunities for advancement? How about weekly pay and a fun work environment? Because we're looking for someone just like you to make our team extraordinary.

Primary Purpose:

Inbound & Digital Call Center Representatives are responsible for speaking with potential customers regarding their product needs and scheduling the customer for a sales consultation. Customer leads are generated through multiple lead generation channels including, but not limited to, event marketing, digital ads, radio, and television.

Expected Start Date: 1/25/21

Class Size: 10 Hires

Location: Hudson Corporate Campus

Shift: Monday-Thursday from 5pm-9pm and either Saturday from 9am-3pm OR Sunday from 2pm-8pm.

Essential Duties and Responsibilities:
  • Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion
  • Initiate outbound calls for digital advertisement sales leads generated
  • Serve as initial point of contact for potential customer via phone and email
  • Review information provided by customer to confirm accuracy, determine availability for in-home sales consultations
  • Document and update customer interaction within customer relationship management (CRM) system
  • Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible
  • De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution
  • Exceed customer service expectations by providing an outstanding experience to every potential customer
  • Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality
  • Promote teamwork through consistency, reliability and group cohesiveness


Minimum Skills and Competencies:
  • Must possess effective verbal and written communication skills and other web-based programs
  • Must possess multi-tasking proficiency in ability to type while speaking to customers
  • Ability to work independently as well as in a team environment
  • Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns
  • Ability to adapt to new situations and learn quickly
  • High level of flexibility in a constantly changing environment
  • Ability to make decisions quickly by balancing company guidelines and customer needs
  • High degree of dependability, motivation and flexibility
  • Ability to work the following hours: Monday-Thursday from 5pm-9pm and either Saturday from 9am-3pm OR Sunday from 2pm-8pm.


Desired Skills:
  • Previous experience in a dynamic call center or customer service role


Are we your company?

LeafFilter is dominating the gutter protection industry and we continue to grow. We work hard and play harder. We're a big company with a small company feel. We have ambition and drive and we're in constant development. For us, we strive to be better than the best and we want you to join in our success! LeafFilter is the #1 rated gutter guard system in the nation as evaluated by the leading consumer publication. Since 2005, LeafFilter has grown from one small office in Hudson, OH to North America's largest gutter protection company and a leader in the home improvement industry. From marketing to sales, installation, and service, we have the best team, right along with the best gutter protection solution.

What do we offer?
  • Industry leading compensation package
  • Full and FREE Medical, Dental, and Vision benefits after 90 days
  • 401k retirement savings plan
  • Paid Time Off
  • Wellness programs including gym reimbursement
  • Akron METRO FlexRide transportation
  • Endless opportunity for growth and advancement


Leaf Home Solutions Awards and Accolades: (2020)
  • Inc. 5000's fastest growing companies in America for eight straight years
  • Qualified Remodeler Magazine's Top 500 List: 4th Largest Remodeler
  • Remodeling Magazine's Top 550 List: 2nd Largest Remodeler
  • Six-time Top Workplace Award Winner by Cleveland Plain Dealer


Physical Requirements:

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For immediate consideration please send your resume to DVolchko@leafhome.com #IND123 #CB

Hudson, Ohio

LeafFilter is the #1 rated professionally installed gutter protection system in the nation, as evaluated by two separate leading consumer publications. Since 2005, LeafFilter has installed over 30 million feet of gutter protection on homes across the United States and Canada. Over the past ten years, LeafFilter has grown from one small office in Hudson, Ohio to North America's largest gutter protection company. Recognized for its job creation and growth, Leaf Filter™ has been named to the annual Inc. 500|5000 lists for the last six years, and consistently remains as the top-ranked gutter guard company and a top construction company in the nation. LeafFilter was presented Inc. Magazine’s Hire Power Award, which recognizes private businesses that have generated the most jobs in the past 18 months. The company was placed on the Top 10 of the Construction Category. The Ohio-based company is recognized consistently by numerous publications for being a top contractor in the nation. LeafFilter has been named to the Qualified Remodeler Magazine Top 500 list since 2012 and is recognized as the top-ranked gutter protection company within the Top 500 list. LeafFilter has also been named to Qualified Remodeler's Exterior Top 200 list and Home Improvement 200 list, as well as climbing to the top of Remodeling Magazine's Remodeler 550 list to No. 3 in 2017. Featured locally in Northeast Ohio, Leaf Filter is recognized as a Top Workplace by the Cleveland Plain Dealer and the Weatherhead 100 list, which recognizes the top 100 fastest-growing companies in Northeast Ohio.

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