Modesto, California

Position Overview:

Sutter Gould Medical Foundation (SGMF) is a non-profit, multi-specialty health care organization affiliated with Sutter Health. Based in Modesto, SGMF provides quality medical care, health education and research activities in a five-county area. SGMF's medical staff includes family practitioners, internists and pediatricians, as well as a range of specialist physicians. Services include imaging, nuclear medicine, a health library, health education programs, occupational medicine, diabetes education, nutrition counseling, infertility counseling, and weight management.

POSITION SUMMARY:

Using excellent customer service skills, answer incoming lines in order to assist patients, physician's offices, Visiting Nurses, and other patient support agencies in a personal, efficient, and organized manner. Use Call Center standard operating procedures and protocols to register new patients, update patient demographics, schedule, reschedule, cancel and verify appointments.  Verify patient insurance.  Using SGMF messaging policies, accurately enter patient telephone messages into the computer and electronically route messages to the appropriate pool in the Electronic Health Record (eHR).  Regularly communicate with internal customers to meet the patient's needs.  Maintain professionalism, courtesy, and confidentially at all times. This position requires the ability to repetitively answer a high volume of phone calls each day. Work with other team members to achieve Call Center and organizational goals in order to provide quality patient service.

This is a Temporary position not to exceed 6 months, with the possibility of becoming a Regular position.



Qualifications:

Education:

  • High School graduate or GED required. College or vocational training a plus.  
  • Typing certificate for 35 WPM is required for this position, certificate is required to be furnished at time of interview.

Experience:

  • Candidate must have at least 1 year direct customer service contact experience, preferably in a medical facility. 
  • Previous computer experience in a windows environment required such as would be gained working daily with computers for a minimum of one (1) year.
  • Call Center experience preferred. Six months previous appointment scheduling experience desired.

Knowledge:

  • A knowledge of what excellent customer service entails. 
  • A knowledge of the principles of good communication and teamwork.
  • A knowledge of medical terminology and an understanding of health insurance guidelines are helpful. 
  • Outstanding customer service skills with sensitivity towards patients rights and confidentiality.
  • Excellent listening skills. 
  • Ability to read, write and verbally communicate in English using good spelling and grammar skills. 
  • The ability to maintain excellent customer service and composure while taking repetitive calls throughout the day.
  • The ability to deal with challenging telephone encounters, while providing excellent customer service. 
  • Ability to work in a dynamic, fast-paced environment utilizing good decision making skills. 
  • The ability to be positive and a good team player. 
  • Perform multiple tasks with a high level of accuracy and insure quality communication. 
  • Ability to learn and successfully utilize the electronic health record.


Organization: Sutter Gould Medical Foundation
Employee Status: Temporary
Employee Referral Bonus: No
Benefits: No
Position Status: Non-Exempt
Union: No
Job Shift: Day/Evening
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Monday-Friday
Weekend Requirements: None
Schedule: Full Time
Hrs Per 2wk Pay Period: 80

Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans

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Modesto, California

Sutter Health is more than 60,000 people strong thanks to its integrated network of clinicians, employees and volunteers. Headquartered in Sacramento, Calif., Sutter Health provides access to high quality, affordable care for more than 3 million Northern Californians through its network of hospitals, medical foundations, urgent and walk-in care centers, home health and hospice services. Nearly 14,000 physicians and advanced practice clinicians care for Sutter patients. For more information about the Sutter Health network visit: sutterhealth.org | facebook.com/sutterhealth | youtube.com/sutterhealth | twitter.com/sutterhealth.

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