Chandler, Arizona

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers ‘round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.

The Centralized Logging Systems and Services (CLSS) team is part of the Enterprise Technology Infrastructure group responsible for all aspects of the enterprise infrastructure, and various applications. CLSS is accountable for the development, oversight, and risk assessment of new and existing applications for enterprise logging and management.
This position is responsible for a senior-level Splunk Engineer to work within the enterprise Splunk environment.  As a technical thought leader, you'll have the opportunity to manage the complex challenges of scale within a logging and metrics environment, while using your expertise in coding, complexity analysis and large-scale system design.  The engineer must adopt and support a culture of diversity, intellectual curiosity, problem solving and openness.
The Senior Splunk Engineer will provide Operations and Maintenance support of the Splunk infrastructure in a cloud native environment. 
Key Responsibilities Include:

  • Responsible for the U.S. Splunk support operations, ensuring that the Splunk Core and Enterprise Security infrastructure is operating and performing at an optimal level
  • Responsible for the effective prioritization of tickets and timely resolution of issues
  • Responsible for managing communications of outages, service impacts, and all other Splunk infrastructure-related events within the SLA defined by the Mission Support organization
  • Responsible for monitoring system health, ensuring proactive measures are applied, or issues are raised to the engineering team for resolution
  • Proactively monitor the Splunk infrastructure and follow an iterative, continuous improvement model to ensure that the system is healthy
  • Perform after-action reports and root-cause analysis reviews with the architecture and engineering team
  • Monitor the monitoring console and develop new checks or continuously fine-tune the checks and alerts
  • Perform routine software upgrades and minor releases
  • Provide support for O.S. and application-level patching
  • Adhere to the change control process and ensure that all work is documented
  • Regularly audit the authentication and authorization systems
  • Monitor Splunk knowledge objects, DMAs, and user queries to ensure optimum performance

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.




Required Qualifications

  • 7+ years of systems analysis experience, systems programming experience or combination of both
  • 5+ years of Splunk experience
  • 8+ years of Linux experience
  • 5+ years of experience with scripting languages such as Bash, PowerShell, Python, Shell, VBScript, or JavaScript

Desired Qualifications

  • Experience in managing IT infrastructure for a medium-to-large organization
  • Relationship management experience with organizational partners and customers
  • 5+ years of experience with Agile, Kanban, or Lean methodology
  • Practical knowledge of ITIL application processes and implementation
  • Knowledge and understanding of cloud computing
  • 5 + years of experience troubleshooting environments across the entire architecture (i.e. applications to infrastructure)
  • Knowledge and understanding of technology support: troubleshooting environments across the entire architecture (applications to infrastructure)
  • Experience with Ansible automation tool
  • Ability to manage large complex cross-matrix organization that includes: multiple business, technology and risk disciplines with direct leadership; the development of the strategy for information security; and implementation of roadmaps for the Enterprise
  • Ability to manage multiple enterprise-wide: technology infrastructure, service components, or end-to-end distributive infrastructure activities
  • Knowledge or experience of containerization related management stacks with Docker, Swarm or Kubernetes
  • Experience with continuous integration and continuous deployment
  • Experience with a customer service mindset and a focus on continuous improvement
  • A BS/BA degree or higher

Other Desired Qualifications
  • Experience with Splunk premium products a plus – ES, ITSI, UBA, Hunk, MLTK, etc.
  • Splunk query, reporting, and dashboard skills with particular emphasis on reporting on infrastructure and application performance and capacity
  • Splunk administration skills in an enterprise environment ingesting >10TB daily
  • Experience administering a mid - large scale Splunk deployment(s)
  • Experience engineering and maintaining the enterprise strategic implementation of Splunk deployments highly preferred
  • Experience with developing and deploying Regular Expressions (REGEX)
  • Certified Splunk Architect or Engineer highly preferred

Job Expectations

  • Ability to travel domestically and internationally
  • Flexibility to address incidents as needed 24 hours a day
  • Ability to travel up to 20% of the time

Street Address

NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
NY-New York: 150 E 42nd St - New York, NY
AZ-Chandler: 2600 S Price Rd - Chandler, AZ


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Chandler, Arizona

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.

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