Job Description

Are You Looking for What-s Next in Your Career?

New Job

New Beginning

New You

Our Technical Support advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a remote call center environment.

What Your Remote Work Environment Looks Like

A private workspace with locked door in your permanent residence

Quite environment free of background noise and interruptions

A secure workspace free from cell phones/video devices

Arrangements for dependent care and other obligations

What You-ll Love About Us

Paid training at $13.50

Increase to $15.00/hour after successful graduation of Nesting - (roughly 5 weeks of employment)

You may be eligible for Benefits and Paid Holidays after 90 days in our call center production environment

99% of promotions from within with explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training

What You-ll Do Every Day

You-ll interact with up to 3 customers at a time using various media channels; those channels may include inbound calls, inbound chats, or outbound calls, as dictated by business need.

Locating music, apps, and movies on various devices

Billing issues

Fraud management

Product feature inquiries

Resolving username and password difficulties

Troubleshooting email issues

Navigating customers through various apps

Data sharing & synchronization troubleshooting

Verifying proper hardware and software configuration and set up

Diagnosing and resolving issues including: internet connectivity, email, application downloads, and more

Requirements

What We-ll Love About You

Regular, consistent and punctual attendance. Must be able to work a full-time schedule, 38 hours a week at minimum, including nights and weekends, holidays, variable schedule(s) and overtime as necessary

Must be able to work a 2nd shift between 1pm - 1am EST

Must be able to work in a fast paced, structured, dynamic environment and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers

Possesses a strong work ethic with a stable work history

Great communication skills

Desire a long-term career with growth

Openness to feedback and willingness to improve

Familiarity with iOS and/or MacOS, or comparable technology

What You-ll Need

High School Diploma or GED

18 years or older

Minimum 6 months of customer service experience

Legal authorization to work in the US

High speed internet service

#KellyConnect

Why Kelly®?

Interested in contact centre opportunities that offer freedom and flexibility, and truly value your skills? We thought so. We’re KellyConnect®—and wherever life takes you, we have great contact centre opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Technical Support Representative - Military Veterans

Jacksonville, AL

Jacksonville, AL