Job Description

Our Associates (part-time) support the leadership team through operational execution and delivery of a rewarding customer experience. Our Associates (part-time) are part of a retail team of high-achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Associate (part-time) position and demonstrate Harbor Freight Tool's Core Principles.

Profit Maximization

Consistently exhibit expected behaviors to exceed financial goals
Participate in company programs
Participate in special events

Operational Execution

Proficient in all assigned areas of responsibility
Accurate and timely completion of workload
Adhere to all company policies and procedures

Talent Optimization

Exhibit job proficiency and expected behaviors
Contribute to a team atmosphere

Customer Experience

Provide a helpful customer experience
Ensure items are in-stock
Ensure items are priced right
Maintain a safe, clean, and organized retail store

Success Drivers
Action Oriented

Is action oriented and full of energy for the things they see as challenging
Enjoys working hard
Shows initiative

Composure

Is calm and professional under pressure
Does not become defensive or irritated

Customer Focus

Acts with internal and external customers in mind
Understands how operational execution directly affects the customer experience
Establishes and maintains relationships with customers and associates through respectful and effective communication.

Shared Duties
Profit Maximization

Adherence to Injury Illness Prevention Program
Assist in execution of Physical Inventory Standard Operating Procedure

Talent Optimization

Commitment to continued learning and self-development
Drive and support teamwork

Operational Execution

Daily Download review

Customer Experience

Meet Customer Experience expectations
- Friendly
- Available
- Quick
Execution of store recovery standards
Execution of daily cleaning checklist

Primary Duties

Participate in:
- Name Collection
- Extended Service Plan Program
- Inside Track Club Program
- Efficient processing of point of sale transactions
- Act as witness for till, safe, and deposit counts
- Other duties as assigned

Additional Duties

Execution of:
- Planograms
- Pricing
- Display Planner
Execution in accordance with Standard Operating Procedure:
- Floor First Receiving
- Replenishment
- Recalibration
- Cycle Counts

Requirements

Experience

Retail or Customer Service experience preferred

Education

High School graduate/Equivalent preferred

Physical Requirements

Ability to communicate with customers and associates in person and via e-mail and telephone.
Ability to intermittently lift, push and/or pull up to 50 pounds.
Requires standing and moving for an entire shift. Ability to lift, bend, kneel, climb, crawl and/or twist. Ability to safely climb up and down a ladder.
Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.

Availability

Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business.
Regular attendance is an essential function of the job.

Retail Sales Associate - Military Veterans

Dundalk, MD

Dundalk, MD