Cambridge, Massachusetts

The Student Financial Services?(SFS)?Coordinator at Harvard Law School (HLS) is responsible for providing front-line customer service and operational support for the J.D.?financial aid program.?This position serves as coordinator for assigned operational processes?(billing or financial aid applications).?This role?provides?exceptional customer service?in?a?team-based?environment.?? As a Student Financial?Services Coordinator?you may:? Share primary responsibility for walk-in, telephone and email inquiries? Assist with website management including updating and creating content to guide students through the aid process? Serve as primary contact for?assigned operational?processes;?coordinate communication with students and families,?assist with form design and maintenance,?data?validation, tracking?and monitoring?status?? Assist with aspects of financial aid award processing including basic awarding, updates, quality control, student loans, grant allocation and the distribution of funds? Serve as primary billing contact with students and HLS staff; monitor student billing accounts to coordinate registration and graduation clearance processes Handle?tracking and payment of departmental expenses, reimbursements,?PCard?payments, and ordering supplies? Perform other duties?as?assigned; some duties may report to other members of the?SFS?team? Be a part of excellence and leadership in legal education and scholarship at Harvard Law School. We are a community of talented people from diverse backgrounds, lived experiences, and perspectives, dedicated to advancing the cause of justice all over the world. We value our differences and our diversity as a source of strength. We are committed to developing and inspiring our students and our workforce. Whoever you are, whatever you do, however you do it, Harvard Law School is a place where you can thrive. All offers to be made by HLS Human Resources. Salary Grade: 054 Union: 55 - Hvd Union Cler & Tech Workers Minimum 3 years of relevant administrative, customer service and/or technology leaning support experience required. We are looking for people who have: Effective written and oral communication skills and attention to detail? Experience managing complex processes?in a technological environment?? Strong data management?and analytical skills, proficiency in?Excel?and in web-based data management tools? Comfort working collaboratively with a team to manage a demanding workload? Background in financial aid helpful Comfort presenting information to small groups helpful EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Cambridge, Massachusetts

The Higher Education Recruitment Consortium (HERC) is a national nonprofit network of higher education and affiliated employers, committed to institutional collaboration, creating diverse workplaces, and assisting dual career couples. Searching for a job in higher ed? Our job board hosts over 30,000 faculty and staff jobs at workplaces that value diversity, equity, and inclusion. Set up your job seeker account today at: http://www.hercjobs.org For our member institutions, we offer recruitment and retention resources, vibrant regional networks, and a new online community of practice, HERConnect. All of our resources can help you advance inclusive excellence at your institution.