Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

We are looking for talented people to join our Workplace Team, for the position of

Location Facilities Specialist

Supervise and deliver a set of Workplace Solutions capabilities including Workplace Operations Services and Space Management for all Mauritius location:

Office Operations includes A/V support, catering, document, switchboard, reception, floor support, asset management, building maintenance, cleaning, mail delivery, logistics and transport.

Space management includes the delivery of all space management and related services (e.g. project or group seat / space allocations, conference room bookings, etc), with the primary focus on achieving optimal seat and space utilization, while considering the varied requirements of all businesses.

What are your responsibilities?

Building & Maintenance:

Organize and execute the activities required to ensure interiors are as per Accenture policies and standards.

Undertake running repairs and maintenance of various office furniture, machinery, fit-outs, cabinets, blinds; and manage basic carpentry.

Manage procurement & stock of consumables, tools and spares.

Do regular floor walks to ensure building is in proper running conditions.

Monitoring & Maintaining AC Units and ventilation systems to ensure optimal performance.

Troubleshoot equipment.

Ensure that all requests are resolved/closed within the SLA.

Manage small office moves, PC and furniture in and around the buildings.

Co-ordinate medium to large scale moves with service providers.

Pre-Planned Maintenance:

Execute the regular scheduled maintenance and unscheduled repairs of infrastructure and equipment.

Execute the energy utilization and activities to reduce energy consumption and the collection and disposal of waste materials in accordance with Accenture and local policy.

Do regular checks and ensure that the Fax machine/Photocopier/Scanner are working properly and report any anomaly to the location coordinator.

Strategy:

Provide input on the strategic direction and vision for Office Operations and Space Management.

Define performance metrics and monitor performance against the strategy for different groups and revise/update strategies as appropriate.

Identify and analyze trends of concepts/technologies impacting the Workplace Solutions capabilities and specialties.

Design and manage new or changes to, existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy.

Delivery:

Execute overall workplace strategic direction and vision for the capability areas.

Manage and oversee Accenture's Workplace Solutions operations across all Accenture businesses in line with the predefined scope of services, processes and standards.

Work collaboratively and proactively with customer groups to achieve optimal seat and space utilization results, based on Seat Demand and Supply.

Build super-user skills in Workplace Solutions tools such as Seat Management, Centerstone.

Monitor appropriate metrics to measure and support space utilization and occupancy.

Account for results of work and customer satisfaction across area of responsibility.

Financials / Budget Management:

Plan, manage and account for Workplace capabilities operating budgets.

Provide input in establishing and overseeing the capital budgets including variance analysis, annual/quarterly forecasting and long-term planning.

Review and approve Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed.

Manage charge out where applicable.

Customer / Vendor Relationships:

Manage relationships with internal customers and independently resolve escalated issues.

Manage the relationship between Workplace Solutions and other customer groups, Corporate Functions and user groups to ensure correct alignment with business priorities.

Develop and manage contract relationship with external service providers.

Program and Project Management:

Design and implement programs and processes to deliver performance improvements to continually support Accenture's Workplace Solutions strategy.

Utilize Workplace tools for workflow/service management and analyze data and/or process performance to drive innovation and continuous improvement.

Lead quality assurance checks to ensure service standards are being met.

Participate in sharing best practices across teams/locations/countries.

People Management:

Lead and manage a team of Workplace location services or facility employees.

Manage and ensure consistent application of human resource processes, including career development, performance management and recruiting within area of responsibility.

Provide leadership, direction, and employee supervision within the areas of responsibility.

Oversee and assist with integration of new joiners.

Health & Safety:

Observe, report and conclude Health and Safety issues within remit areas.

Carry out instructions for security, fire, health and safety and maintain records.

Ensure that building and physical access security.

Ensure that the Audio-visual equipment are working properly.

Liaise with suppliers for repairs of Audio-Visual equipment.

Troubleshoot during meetings.

Storage:

Execute the delivery of storage services (retrieval, return and/or destruction of documents) for day visitors, permanent residents and the provision of offsite storage, according to archival guidelines and working together with Records & Information Management.

Manage office supplies / stationary inventory.

Are you our ideal candidate?

Academic Qualifications and Skills Requirements:

Relative Bachelor Degree or Junior civil engineer.

8 - 10 years of working experience in Office Services / Facility Management.

Requires thorough knowledge of policies, procedure and structure of area(s) of responsibility.

Requires the use of initiative and independent judgement.

Solid business acumen and previous experience in a similar domain (preferably in an international company).

Strong customer service skills.

Strong interpersonal, communication (French and English) and problem-solving skills.

Ability to work well with all levels of management, staff and external service providers.

Rigor and high-quality work and processes focus.

Leadership, teamwork spirit, positive attitude and high degree of self-confidence.

Self-motivated.

Analytical skills.

Project management skills.

Knowledge of Finance and Budget.

Knowledge of contract management.

Computer skills - knowledge of Word and Excel applications.

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.

Location Facilities Specialist - Military Veterans

Quatre Bornes, Plaines Wilhems District

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