Sauk Village, Illinois

**Position Description**

Under supervision from a supervisor or manager , the **Customer Service Representative** provides clerical support as it pertains to the warehouse, transportation, inventory, or general offices.

**Requirements**

+ High school diploma or equivalent

+ Experience as a clerk in a warehouse/distribution environment performing duties such as transportation coordination, inventory, shipping/receiving, coordinating with various carriers, vendor and customers strongly preferred

+ Has the ability to make quick, reliable decisions that represent both the customer and Ryder

+ Has strong written, organizational, and verbal communication skills

+ Intermediate knowledge of MS Office products (Excel, Word, and PowerPoint)

+ Knowledge of WMS systems preferred

+ Experience operating forklift equipment preferred

+ Equipment certification may be required

**Responsibilities**

+ Performs adminstrative tasks for area or shift

+ Maintains filing systems and documents per Standard Operating Procedure (SOP)

+ Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims

+ Coordinates processing of export orders, filling out export paperwork, generates export labels, maintaining export paperwork

+ Processes returns in Warehouse Management System (WMS) and maintains paperwork

+ Pallet management: orders CHEP and white wood pallets for the site, conducts reconciliation of pallet count, researches large pallet system variances

+ Using the location's WMS system, updates area or shift metrics as needed

+ Additional duties as assigned, overtime as needed

_Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability._

**Job Locations** _US-IL-Sauk Village_

**Posted Date** _2 weeks ago_ _(1/8/2021 7:07 PM)_

**_Requisition_** _2021-93688_

**_Category_** _Logistics/Distribution/Transportation Management_

**_Employment Type_** _Regular-Full time_

**_Travel Requirements_** _0-10%_

**_Position Code_** _8592_

Sauk Village, Illinois

At Ryder, we understand what makes a good career great.

  • Working with smart people you can count on
  • Having the ability to contribute your vision to a larger mission
  • Working together to overcome challenges and define new solutions
  • …and doing it all at a place that encourages you to be your best.

At Ryder, we give you the power to get things done. Because a great career doesn’t just make you feel good today, it inspires you to excel tomorrow.

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