Upper Marlboro, Maryland

Req/Job ID: 1001739BR
Employing Entity: Transform SR Home Improvement Products LLC
Employment Category: Regular, Full-time
Job Function: Repair/Installation
Store ID: 24801: SHP HVAC Washington, DC Exter

Join the Sears Home Services team as an HVAC Service Technician!
No On-Call Work! No Sundays! Join Us Today!

The HVAC Service Technician is responsible for providing timely and quality repairs of customers' products (Heat Pumps, Heating Ventilation and Air Conditioning, Gas and Oil Furnaces & Boilers) while maintaining the highest level of customer service. Additionally, this position promotes and sells additional products and services that directly impact the profitability of the Company.

Job Duties/Responsibilities:
  • Diagnoses and repairs HVAC equipment in the customer's home and gives the customer an accurate estimate of the cost of repair if applicable
  • Recognizes and acts upon every opportunity to drive revenue through the Value Added Services Program (VASP) (i.e., selling extended warranties, water filters, generating customer interest in new Heating Ventilation and Air Conditioning systems as appropriate) by effectively communicating the benefits to the customer
  • Uses basic tools or instruments to assemble, adjust, calibrate, repair or test various products regarding the HVAC equipment
  • Works as a dedicated team member to ensure fast, flexible and expert service to every customer
  • Maintains high level of customer satisfaction through efficient and timely customer resolution
  • Maintains the highest level of service standards and communicates openly with District Technical Manager to assist as needed with resolving HVAC customer issues
  • Maintains truck stock inventory and ensures maintenance schedules are within the Company guidelines (i.e., wash truck weekly, oil changes), and ensures tools and equipment are in safe operating condition
  • Completes all Break/Fix Technician training elements within required time frames
  • Installs new HVAC systems and related accessories according to safety and manufacturer’s specifications
  • Ensures complete protection of customer’s property by installing and servicing Heating Ventilation and Air Conditioning (HVAC) equipment and material in a safe, professional and expeditious manner
  • Removes any equipment necessary for the installation of new HVAC product and material according to manufacturer’s specifications
  • Cleans up work areas, including any areas that were utilized for the installation process
  • Manage and maintain company assets such as corporate credit card, gas card, assigned HVAC equipment, inventory, company van, etc
  • Performs other duties as assigned

Upper Marlboro, Maryland

When it comes to your home, the house experts at Sears want you to know you don’t have to do it alone. Sears Home Services delivers solutions for your entire home, from appliance care to interior and exterior upgrades for your home. You can trust our experts to help take care of your house so you can enjoy your home.

REPAIR SERVICES

For generations, people have relied on Sears for their appliance purchases, service, protection and parts. With more than 7 million repairs performed annually and thousands of professional technicians employed nationwide, Sears is the #1 appliance repair service in the country, delivering guaranteed quality and workmanship.

To ensure we have the right parts to fix your appliance, we use technology to diagnose problems before we arrive at your home. Whether you purchased your appliance at Sears or not, a Sears Appliance Expert can help. We provide repair and maintenance services for the following items, most major brands and models:

  • Refrigerator
  • Freezer
  • Oven and cooktop
  • Dishwasher
  • Washer
  • Dryer
  • Riding mower
  • Snow blower
  • Fitness equipment
  • Heating and cooling systems
HOME IMPROVEMENT

Sears Home Services has been making homes more comfortable and attractive for more than 30 years. We can refresh the interior of your home with a small change — like refaced cabinets or a new countertop — or with a big update like a remodeled bathroom or kitchen. Sears Home Services also does expert exterior home improvements, like new siding and windows. And we do free in-home consultations, provide a project coordinator who oversees all phases of the work and guarantee your satisfaction.

The experts from Sears Home Services offer these home improvements:

  • Garage door and entry door installation
  • Roofing
  • Siding installation
  • Window replacement
  • Painting and coating (in select markets)
  • Heating & cooling system replacement
  • Bathroom remodeling
  • Kitchen remodeling
  • Cabinet replacement and refacing
  • Flooring installation
  • Countertop installation
HOME CLEANING AND REPAIRS

Sears Home Services has a variety of cleaning services to keep your house fresh, bright and healthy:

  • Carpet cleaning, stain removal and stain protection
  • Upholstery cleaning, stain removal and stain protection
  • Air duct cleaning
  • Dryer vent cleaning
  • Tile and grout cleaning
  • Air filtration and cleaning systems

In some areas, Sears Maid Service is available to clean your home or office. Sears maids can dust, clean floors, sanitize the bathroom and kitchen, make beds, wipe off fingerprints and more — choose the cleaning services you need. Sears maids are licensed, bonded, and insured, so you can trust them in your home.

Sears also offers Handyman Services in some areas, for those little repairs and updates you don’t have time for or don’t know how to do:

  • Plumbing
  • Electrical
  • Carpentry
  • Drywall repair
  • Flooring installation
  • Painting

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