Charleston, South Carolina

Description

SHIFT: No Weekends
SCHEDULE: Full-time


Do you have the career opportunities you want in your current role? We have an exciting opportunity for you to join the nation's largest provider of healthcare services as a South Atlantic Division VP Patient Experience

We are committed to providing our employees with the support they need. At HCA/South Atlantic Division, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Some of our unique benefits we offer include:

  • Tuition Reimbursement/Assistance Programs
  • Student Loan Assistance Program

  • Paid Personal Leave

  • 401k (100% annual match – 3%-9% of pay based on years of service)

  • Identity Theft Protection discounts

  • Auto, Home, and Life Insurance options

  • Adoption Assistance

  • Employee Stock Purchase Program (ESPP)

Our teams are a committed, caring group of colleagues. Do you want to work as a VP where your passion for creating positive patient interactions are valued?  If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! 

The Division VP Patient Experience ensures effective and efficient deployment of patient experience standards, processes, and initiatives. 

What you will do in this role:

  • You will be responsible for developing the division's strategic plan for advancing patient experience that aligns with the enterprise framework.  
  • You will be responsible for the implementation and sustainability of patient satisfaction initiatives to improve patient experience across the division in alignment with the strategic and operational objectives of the division and the Chief Patient Experience Officer.
  • You will Utilize evidenced based practices including but not limited to Nurse Leader Rounding, Employee Rounding, Senior Leader Rounding, Standards of Behavior, Peer Interviewing, etc.
  • You will coordinate or provide directly, training classes or other programs to ensure new and existing staff have proper tools and preparation to perform daily tasks and duties
  • You will provide support and direction with regards to obtaining favorable CAHPS results
  • You will work collaboratively with facility, division and corporate leadership to improve the overall quality of the patient experience and ensure that all related initiatives remain on schedule

Qualifications

 

  • 7+ years of experience in healthcare required; 7+ years of experience in management required
  • Master's degree or higher in a healthcare clinical or healthcare administration-related field required
  • Lean experience or Six Sigma black or green certifications preferred

HCA South Atlantic Division is headquartered in Charleston, SC, and includes 12 hospitals with approximately 4,000 inpatient beds across South Carolina, Georgia and Florida. Our team is dedicated to providing compassionate and quality care in the communities we serve. Above all else, we are committed to the care and improvement of human life. 

Our facilities adhere to standards of practice outlined by the most well-respected healthcare quality agencies, including the Join Commission, Leapfrog and national Quality Foundation, ensuring the highest quality care for our patients and families.  Along with our hospital-based ERs, we operate numerous community-based ERs. These free-standing ERs place care close to home, where our community needs us most. We're also proud to offer several elite Trauma programs that take care of our most critically ill and injured patients. 

If you find this opportunity compelling, we encourage you to apply for our VP opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are actively interviewing so apply today! 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Notice

Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

Charleston, South Carolina

HCA Serving Those Who Have Served Us So Faithfully.

Guided by the principle that quality care begins with the warmth, compassion, and positive attitude of our employees, HCA has consistently proven to be the nation’s leading healthcare provider with the widest range of employment opportunities.

Since our founding over 40 years ago, HCA has grown in size and services with over 280 affiliate facilities in 20 states and England. Our family of nearly 190,000 strong is dedicated to developing innovative strategies and practices to better the human condition.

Above all else, we are committed to the care and improvement of human life. Expert care, ethical conduct, innovative technologies, and best practices are the core of our resources. Through these, we strive to deliver high-quality, cost-effective, community-centric health care for approximately 18 million patients annually.

HCA has over 7000 open requisitions in hospitals, diagnostic, outpatient and business operations across 20 states in the U.S.

Our employment opportunities fill job classes in both patient care and business support services. While a majority of positions account for clinical backgrounds, HCA has many opportunities in supply chain and logistics, IT, engineering and technical, administrative and managerial, sales, finance and accounting, environmental, plant ops, HR and many more.

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