San Antonio, Texas

Supv Patient Services- San Antonio, Texas - Monday to Friday

Basic Purpose:

Oversee functions of Patient Services that may include Mobile Phlebotomy, In Office Phlebotomy and Patient Service Centers. The Supervisor will have responsibility for all activities of the function including but not limited to, training of all personnel, all daily operations and staffing of PSCs. Ensure maintenance of a safe, professional environment in all facilities supervised.


Duties and Responsibilities:
• Responsible for daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.
• Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.
• Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
• Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.)
• Performs site visits at all assigned PSCs/ IOPs and mobile phlebotomy sites and document findings. Performs QA audits. Site visits scheduled appropriately to provide adequate supervision.
• Relocate/open/close PSCs, IOPs and RRLs.
• Oversees inventory process for supervised facilities.
• Participates in the interview, selection and hiring of new employees.
• Responsible for training, coaching, supervision and development of staff.
• Monitors on-going performance of employees; provides corrective action and counseling as required. Performs mid-year and annual performance appraisals.
• Holds regularly scheduled meetings for dissemination of all information to staff.
• Ensures all employees meet requirements for driving on company business.
• Tracks/enters time/attendance of employees.
• Prepares schedules with minimal overtime for employees and floaters. Maintains adequate coverage for all facilities.
• Prepares month-end reports.
• May perform training and onboarding of new Clients.
• Investigates/resolves and responds to customer complaints appropriately and effectively.
• Responsible to ensure Quest improvement and/or standardization initiatives are implemented.
• Assists in preparation of annual budget for areas of responsibility. Maintain budget control throughout the year in areas of responsibility.
• Supervisor participates to assure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.
• Participates on process improvement teams, or other initiatives to meet management objectives.
• Organizes and leads projects both within the work group and with cross-functional groups. May be required to give presentations and speak in groups.
• Demonstrates and lives the Values of Quest Diagnostics.
• All other duties as assigned, within scope of the position.


Supervision Exercised:
Direct Supervision of 5 or more people


Qualifications:
Education Preferred:
Bachelor's degree or equivalent years of progressive leadership experience required.
Customer service in a retail or service environment preferred.
Phlebotomy certification preferred. Required in California.

Work Experience:
2+ years prior supervisory experience or demonstrated leadership experience
5+ years’ experience in phlebotomy, laboratory or other healthcare environment

Physical and Mental:
Extensive use of phone and PC
Prolonged standing/sitting
Fine dexterity with hands/steadiness
Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time
Talking
Vision-requires constant mental visual attention to details.
Walking
Balancing
Bending/Kneeling
Pushing/Pulling
Reaching/Twisting

Other:
Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime.
Must have valid driver license and clean driving record.
Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner.
Capable of handling multiple priorities in a high volume setting.
Proficient PC skills including experience using MS Office applications.
Must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Must be able to manage individuals in multiple geographies/locations
Position requires travel.

San Antonio, Texas

 

Quest Diagnostics

Quest Diagnostics is driven to discover and deliver diagnostic insights and innovations that help to improve human health. We offer a wide range of products and services that benefit patients, healthcare providers, and pharmaceutical medical device companies, life insurance companies and employers.

We are the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Our services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. We perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. We have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology. Read more about our testing services.

 

Get to Know Us

Join us on our quest to discover and deliver innovations to improve health

 

We are the world’s leading provider of diagnostic testing services, with a staff of approximately 900 MDs and PhDs, an extensive network of convenient patient locations and a broad range of diagnostic products.

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Patients and doctors rely on our diagnostic testing, information and services to help them make better healthcare decisions. We are the world leader in the industry, and our diagnostic testing impacts 70% of all healthcare decisions. Through our science and innovation team and external partners, we’ve developed and introduced breakthrough laboratory tests, many of which have become the standard of care over time.

 

 

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Our position at the forefront of the healthcare industry makes life at Quest Diagnostics exciting. As a member of our team, you can expand your skills and knowledge. Your colleagues are committed to improving healthcare and finding creative ways to do so. The atmosphere is stimulating and challenging. And the opportunities are almost limitless.

We can help you take your career further, whether you want to move up the ladder or across the world. We have operations and a variety of employment opportunities in nearly every state of the U.S., as well as India, UK, Ireland, Mexico and more.

 

Career Area


Phlebotomy

Phlebotomists play a very important role in in providing critical healthcare information to physicians and their patients

Client Services

Our physician and hospital clients look to you to provide the best service and information.

 

Information Technology

Discover and deliver strategic healthcare technology solutions to foster better, more connected patient care and improve clients’ business performance.

 

Why Quest Diagnostics?

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Consider a career with Quest Diagnostics, and get personal satisfaction knowing the role you play makes the services that we provide, possible.

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