Fairfax, Virginia

Rep Customer Service I - Fairfax, VA - Weekdays

Questions and Answers. In Client Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, Client Service is something we take pride in – making sure that the people we serve feel valued and understood, while providing and gathering accurate information. Client Service is always critical and that’s why our team is both valued and recognized within the business as a key part of our brand. As part of a diverse and supported team, Client Services offers an outstanding career path with an industry leader.

JOB SUMMARY:

Client Service Representative I's handle all customer contact received by telephone, in writing, and in person. Troubleshoot inquiries. Follow-up with customers on issues that cannot be resolved immediately.

JOB RESPONSIBILITIES:

1. Handles all customer inquiries by telephone regarding verbal reporting of results, concerns of service failures and other duties to provide customer satisfaction.
2. Reports laboratory results to clients using established protocols.
3. Documents reporting or call history in the patient's file and maintain appropriate records.
4. Contacts the client to resolve routine matters related to patient testing and result reporting.
5. Uses established protocols for reporting client concerns.
6. Other duties as required to meet the customer requirements.
7. Understands the importance of Quality Service and how it is measured.

JOB REQUIREMENTS:

Education:
High school diploma or equivalent required.

Work Experience:
1. Basic typing and computer skills
2. Some data entry experience preferred Customer service background preferred Medical terminology helpful.
3.Previous Medical or clinical laboratory background preferred

Special Requirements:
1. One to two years of additional training in a medical or call center environment preferred.
2. Must be able to handle multiple tasks and work in a fast environment.
3. Must have strong communication skills.
4. Able to speak the English language clearly and effectively communicate to callers and peer group.
5. Ability to handle stressful situations and demonstrate a potential for strong problem solving skills.
6. Must be able to operate basic office equipment.
7. Must be able to demonstrate Integrity and a commitment to values.

Key Word Search: clerical clerk doctor assistant office call center laboratory client customer service outbound calls caller client relations

Fairfax, Virginia

 

Quest Diagnostics

Quest Diagnostics is driven to discover and deliver diagnostic insights and innovations that help to improve human health. We offer a wide range of products and services that benefit patients, healthcare providers, and pharmaceutical medical device companies, life insurance companies and employers.

We are the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Our services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. We perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. We have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology. Read more about our testing services.

 

Get to Know Us

Join us on our quest to discover and deliver innovations to improve health

 

We are the world’s leading provider of diagnostic testing services, with a staff of approximately 900 MDs and PhDs, an extensive network of convenient patient locations and a broad range of diagnostic products.

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Patients and doctors rely on our diagnostic testing, information and services to help them make better healthcare decisions. We are the world leader in the industry, and our diagnostic testing impacts 70% of all healthcare decisions. Through our science and innovation team and external partners, we’ve developed and introduced breakthrough laboratory tests, many of which have become the standard of care over time.

 

 

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Our position at the forefront of the healthcare industry makes life at Quest Diagnostics exciting. As a member of our team, you can expand your skills and knowledge. Your colleagues are committed to improving healthcare and finding creative ways to do so. The atmosphere is stimulating and challenging. And the opportunities are almost limitless.

We can help you take your career further, whether you want to move up the ladder or across the world. We have operations and a variety of employment opportunities in nearly every state of the U.S., as well as India, UK, Ireland, Mexico and more.

 

Career Area


Phlebotomy

Phlebotomists play a very important role in in providing critical healthcare information to physicians and their patients

Client Services

Our physician and hospital clients look to you to provide the best service and information.

 

Information Technology

Discover and deliver strategic healthcare technology solutions to foster better, more connected patient care and improve clients’ business performance.

 

Why Quest Diagnostics?

Smiling male doctor with a stethoscope around his neck

 

Consider a career with Quest Diagnostics, and get personal satisfaction knowing the role you play makes the services that we provide, possible.

Learn More