Bothell, Washington

Customer Services Representative/ Bothell, WA

Kelly Services is currently seeking several Customer Service Representative for one of our top clients in Bothell, WA. These are possible temp-to-hire opportunities at a distribution center for a well-known medical supply company!

  • Pay Rate: $19.00/hour
  • Duration: Long Term - Possible Temp to Hire Opportunity!
  • Shifts Available:
    • 1st Shift | 8:30am – 5:00pm | Monday - Friday |

POSITION SUMMARY:

The representative is to service the needs of our patients by educating them on products and services, listening to concerns/addressing issues, providing informational literature when necessary and placing supply orders.

 

ESSENTIAL TASKS:

  • Ability to answer hi-volume in-bound calls via an automated phone system.
  • Ability to make outbound calls to patients and referrals as necessary.
  • Respond quickly and professionally to customer telephone questions and concerns.
  • Gather Patient demographics and billing information as needed to complete requested orders.
  • Process orders using Byram ERP system.
  • Maintain customer records by updating account.
  • Recommend additional products that may be necessary or available to the customer.
  • Achieve daily completion of CS Credit Review.
  • Must possess excellent communication skills and the ability to practice proper phone etiquette.
  • Basic Microsoft Office, particularly Word and Outlook.
  • Provide feedback to Group Team Lead regarding issues with accounts.
  • Conducts routine tasks as directed; works under clearly defined guidelines
  • Contributes to specific objectives and outcomes as directed.

 

QUALIFICATIONS:

Basic skills with moderate level of proficiency. Consults with senior peers on non-complex projects.

1-2 years customer service experience

Associate Degree

 

USE OF EQUIPMENT:

Telephone

ERP System

Calculator

Computer

Photocopier

Fax Machine/Scanner

File bound

PHYSICAL DEMANDS:

Speaking

Walking

Standing

Reaching

Keying/Typing

Bending

Pushing

Hearing

Sitting

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

 

As a Kelly employee, you’ll have access to world-class perks, including:

  • Kelly-sponsored Affordable Care Act health care coverage available to eligible employees
  • Group insurance options*
  • Service bonus plan
  • Holiday pay plan
  • Weekly electronic pay options
  • Online training campus that provides more than 3,000 free courses to help improve and develop skills
  • Exclusive online employee community
  • Employee assistance program available at no cost
  • Corporate discounts
  • Transportation Spending Accounts

**Important information:  This position is recruited for by a remote Kelly Recruiter, not your local Kelly office. For immediate consideration, please apply directly to this job posting.

It's a great opportunity to get your foot in the door and gain valuable experience at a premiere employer in the area!

Apply Today



Why Kelly®?

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Bothell, Washington

Why Kelly - Since 2011 we have placed over 16,000 Veterans

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Kelly applies targeted recruiting initiatives to the Veterans population (in all stages of transition) by aligning customer defined requirements with military skills and experience.  The transition from military to civilian life can be stressful and complex for veterans, and our staff is trained to assist in this transition.  Unlike our competition, Kelly places these resources without geographic or industry constraints, offering our customers and our employees greater flexibility.  Kelly has a wide variety of local opportunities, for Veterans and their spouses, within our workforce solutions as well as national recruiting programs on behalf of our customers.  Kelly’s leading placement opportunities for Veterans are within Information Technology, Engineering, Science, Light Industrial and Call Center.

Our specially trained Veteran recruiters are armed with a number of tools to help Veterans obtain roles that match their potential including skill translation tools, leading Veteran- centric job boards and Veteran/spouse social media networks, among others.

Through Kelly’s vast branch network, we are closely located to the majority of major military installations across the United States.  Kelly recruiters participate in onsite and virtual military career fairs as well as advertise through local and national Veteran job boards.  In recent years, over 150 Kelly branches have worked directly with their local military installations to recruit spouses and transitioning personnel.  These teams not only engages with transitioning talent from local bases, but also have a strong focus on Veterans in areas where the military has identified high Veteran unemployment. This approach ensures that military talent is engaged and shared across the centralized military recruiting team and documented in a centralized database, so that other Kelly locations can benefit from hiring or relocating this valuable pool of talent.

Our focus on military recruiting is a win on multiple levels. Kelly gains top talent with the skills needed to excel; our clients receive the benefit of that talent to help them compete in an ever challenging business landscape; and Veterans receive gainful employment in line with their skills and abilities to ease the transition to the next phase of their lives.

A People Company, Staffing the World

Kelly founded the temporary staffing industry in 1946, and has maintained a leadership position through the years based on a valuable premise: we invest in people. Today that focus benefits our customers wherever they operate around the globe - in a growing number of specialized fields. And we’ll continue to meet the evolving challenges of workforce flexibility with staffing solutions tailored to your precise business needs, both locally and worldwide.

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