Pontiac, Michigan

Kelly Services is seeking a Techline Specialist for a company located in Pontiac, MI. This individual must have call center experience as they will be providing first line IT support to customers.

This will be a temp to hire opportunity...hours Monday-Friday 8AM-5PM. The starting rate will be around $18/hr. 


Key Responsibilities include:

  • First Line support for customers and end users via telephone and Email.
  • Transfer information to customers
  • Transfer TDS, MSDS to customers as requested.
  • Technical and Color complaint handing with entering into CRM and creating needed case #’s.
  • Communicate to field force the needed support in case a technical issue can’t be solved by Help Desk.
  • Regularly update Customer Dynamics of the main customer issues.
  • Monitor Customer Dynamic KPI.
  • Planning of equipment installation according to sales request.
  • Feedback to Sales, Technical Coordinator and Regional Technical Service Manager.
  • Insure that standard and best practices are followed setforth for the team to operate within set call matrixs.
  • Helps resolve customer issues and provides after-sales support.


  • 2 years Fast paced call center experience
  • Advanced people skills
  • Excellent communication skills: written and oral
  • Strong High Volume Call Center background, preferably in IT related field
  • Highly Proficient with Microsoft Office Suite and CRM and all IT functions.

To apply, please submit a resume directly to this posting or email your resume to 3313@kellyservices.com


Why Kelly®?

Kelly® Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interests—it’s the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.


Pontiac, Michigan

Why Kelly - Since 2011 we have placed over 16,000 Veterans

Need More?

Kelly applies targeted recruiting initiatives to the Veterans population (in all stages of transition) by aligning customer defined requirements with military skills and experience.  The transition from military to civilian life can be stressful and complex for veterans, and our staff is trained to assist in this transition.  Unlike our competition, Kelly places these resources without geographic or industry constraints, offering our customers and our employees greater flexibility.  Kelly has a wide variety of local opportunities, for Veterans and their spouses, within our workforce solutions as well as national recruiting programs on behalf of our customers.  Kelly’s leading placement opportunities for Veterans are within Information Technology, Engineering, Science, Light Industrial and Call Center.

Our specially trained Veteran recruiters are armed with a number of tools to help Veterans obtain roles that match their potential including skill translation tools, leading Veteran- centric job boards and Veteran/spouse social media networks, among others.

Through Kelly’s vast branch network, we are closely located to the majority of major military installations across the United States.  Kelly recruiters participate in onsite and virtual military career fairs as well as advertise through local and national Veteran job boards.  In recent years, over 150 Kelly branches have worked directly with their local military installations to recruit spouses and transitioning personnel.  These teams not only engages with transitioning talent from local bases, but also have a strong focus on Veterans in areas where the military has identified high Veteran unemployment. This approach ensures that military talent is engaged and shared across the centralized military recruiting team and documented in a centralized database, so that other Kelly locations can benefit from hiring or relocating this valuable pool of talent.

Our focus on military recruiting is a win on multiple levels. Kelly gains top talent with the skills needed to excel; our clients receive the benefit of that talent to help them compete in an ever challenging business landscape; and Veterans receive gainful employment in line with their skills and abilities to ease the transition to the next phase of their lives.

A People Company, Staffing the World

Kelly founded the temporary staffing industry in 1946, and has maintained a leadership position through the years based on a valuable premise: we invest in people. Today that focus benefits our customers wherever they operate around the globe - in a growing number of specialized fields. And we’ll continue to meet the evolving challenges of workforce flexibility with staffing solutions tailored to your precise business needs, both locally and worldwide.

Similar jobs