Chennai, Tennessee

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

Reporting jointly to the Head of India and the Philippines Consumer and Small Business Banking (CSBB) Group and to the CSBB Control Executive in the US, this is a front-line Control leadership roleresponsible for leading the CSBB Control group across India and the Philippines at the Global Delivery Centers
Manila/ Hyderabad/ Chennai

Direct span of control: 7

Indirect span of control: 49

Typical Educational Qualifications:
Post Graduate

Certifications (if applicable):
Certified risk professional and/ or CRISC, CISA or CIA or similar certifications



Primary (what she/he does 80% of the time):
1 Responsible for providing leadership and CSBB Control activities across India and the Philippines locations; build and lead a team of approximately 50+ Control professionals supporting all CSBB business verticals cross function programs. This will mean but not limited to:
• Build and lead a credible team to support control activities for the US based CSBB Control group
• Manage budgets and expenses.
• Engage and manage stakeholder relationships and provide cost effective solutions when needed.
• Operational Excellence, focus on driving 'doing things right, the first time' and 'continuous improvement'
• Engage with local India and the Philippines CSBB business groups in risk identification, control design, control evaluation, issue management and control reporting.
• Engage effectively with partners to plan, assign and manage quality of work and performance reporting.
2 Partner with US Control group to identify opportunities and build talent capabilities in India and the Philippines to support global talent requirements.
3 Provide leadership in proactive organization planning for the India and the Philippines CSBB Control group, lead the team members and effectively manage their engagement, learning needs, career progression and people management requirements in consultation and partnership with stateside leadership.
4 Provide effective leadership for control activities including timely escalation of risks, incidents and issues, including tracking and reporting of corrective actions, with appropriate escalation.
5 Develop and provide aggregated control reports for CSBB specific activities to ensure there is a comprehensive and transparent view of all risk items.
6 Participate in India and the Philippines Control Leadership Council meetings as a member to represent CSBB Control and partner, support and liaise closely with other Control teams to share best practices. Also represent CSBB and participate in other control forums in India and the Philippines.
7 Work closely with US partners and India and the Philippines teams to implement effective change management processes for any changes in the standard operating environment.
Secondary (what s/he does 20% of the time):
1 Engage appropriate stakeholders in the decision-making process for any site(s) specific needs or requirements
2 Proactively and continuously promote engagement of all team members.

Unique Knowledge & Skill Requirement:
1 12 - 18 years of overall experience with a minimum of 10 years in Operational Risk Management & Compliance discipline, including experience in a captive unit of a MNC financial institution.
2 Knowledge of operational risk & compliance framework, primarily in the banking industry and its related operations. Proficiency and understanding nuances of front-line control reporting.
3 Demonstrate collaboration, strong negotiation, communication, presentation and influence skills; ability to build and lead a team across multiple geographies
4 Proven ability in exercising independent judgment and applying prudent risk mitigation principles
5 Consulting experience with senior management teams. Ability to work well in teams.

Market Skills and Certifications

Leadership Expectations at Wells Fargo

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Chennai, Tennessee

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.

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