About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo Philippines

Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank N.A., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.

Department Overview

The Compromised Data (CD) team is responsible for leading the assessment, investigation, and mitigation of compromised data incidents across the Wells Fargo enterprise, including ensuring data breach notifications to government regulators and individuals are handled appropriately.

About the Role

Internally known as Business Support Manager 4. This is an AVP role responsible for managing the development, implementation and monitoring of a risk-based program for a business or large functional area with moderate to high risk to identify, assess and mitigate operational risk that arises from inadequate or failed internal processes, people, systems or external events. Maintains a balance between risk mitigation and operational efficiency. Works with and influences operational risk and business management to identify, formulate and implement operational risk policies, procedures and controls for the respective business and/or functional area. Provides operational risk expertise to business projects and initiatives and participates in the development of risk rating systems. Ensures coordination and communication within the business, with other business units, the Law Department, Internal Audit and external agencies as necessary. Works with business line and/or functional management to resolve issues and address deficiencies to mitigate risk. Oversees preparation or prepares responses to customer inquiries/complaints. Prepares management reporting. Manages budgets and a team of consultants / specialists.


  • Providing leadership to the WFIP CD team including coaching, development, and oversite of all CD WFIP processes and tasks.
  • Assisting with low risk incident review activities between front line and second line governance teams.
  • Leading incidents working with leaders, partners, and team members at all levels and across functional and international lines, often in complex and challenging situations requiring a rapid response, preparing customer notifications in conjunction with the Legal Department and associated LOB/Region leadership as appropriate.
  • Meeting required time-lines, accurately and thoroughly investigating the incidents and following through to resolution.
  • Leading and participating in incident debriefs and walk-throughs with partners and LOB leaders. This position will include after-hours/weekend coverage.
  • Assisting in ensuring a strong control environment to supporting the program in the transition and in building the business as usual state for domestic and international incidents.
  • Ensuring execution and adherence of the new CD Policy which the Compromised Data team will be governed by; ensuring incident handling is in accordance with documented processes and procedures.
  • Execution and ongoing governance over the Front-Line, Line of Business, working with the Group Compromised Data Business Leader to identify trends and formulate strategic action plans to mitigate risk.
  • Developing and maintaining a strong understanding of the Compromised Data Incident Response processes

Market Skills and Certifications

College graduate. Bachelor's Degree, any field
  • 6+ years of relevant experience leading teams in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; OR,
  • 6+ years of IT systems security, business process management or financial services industry experience, of which 4+ years must include direct experience in compliance, operational risk management, or a combination of both 2+ years of management experience, or 3+ years of leadership experience.
  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong analytical skills with high attention to detail and accuracy. Ability to articulate complex concepts in a clear manner.
  • Amenable to work on shifting schedules, Mondays to Fridays
  • Amenable to work in Mckinley Hill, Taguig City

Leadership Expectations at Wells Fargo

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.


At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.

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