This is a temporary position of undetermined length. The location of the work is Bismarck, ND.

Raytheon Technologies Intelligence & Space's Field Engineering is hiring for a TSA IT Specialist. As a TSA IT Specialist, you will perform a wide variety of tasks with respect to TSA computer hardware, software, networks and user support. Supports, maintains and utilizes various company and customer resources. Assist with asset management, configuration, technical and operational onsite support services. Implement hardware and software Installations, Moves, Adds, and Changes (IMAC) and perform break-fix maintenance (including warranty maintenance/coordination) and support on IT equipment as well as other on-site support as required. Provide deployment and ongoing support of technologies (voice, data and video) within the TSA's IT infrastructure environment. Examples include but not limited to: servers, workstations, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices, Electronic Time and Attendance System (eTAS) clocks Duress Alarms, TSE and TSA-owned closets and IT communication racks/cabinets.

Tasks will be assigned primarily at Bismarck, ND. Other duties as assigned at other regional airport locations within the region.

Duties include but not limited to:
  • Resolve incident, verify incident is resolved and obtain user acknowledgement that no issues remain.
  • Update Remedy ticket with resolution and asset records.
  • Receive incident ticket, contact user to gather additional information and/or schedule resolution activities.
  • Research IMPACT Site Support Operations Portal and Asset Records for any known history on this incident, equipment and software.
  • Troubleshoot problem/issue and formulate corrective action(s), and as needed, work with other providers to isolate trouble.
  • Obtain hardware or software required and coordinate with TSA service providers or 3rd party providers
Required Skills:
  • Minimum of 2 years of related experience with Bachelor___s Degree or 10 years of related experience in lieu of degree
  • Experience with computer networking, computer maintenance, hardware installation, and cabling preferred
Desired Skills:
  • Experience and/or certification on one or more TSA Security Systems
  • Experience in a TSA environment
  • Knowledge of Security Screening Equipment
  • Experience working with virtual teams
  • Secret Clearance preferred
This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization.173664

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.


Raytheon: Aspiring to be the most admired defense and aerospace systems company through our world-class people, innovation and technology

Raytheon Company is a technology and innovation leader specializing in defense, security and civil markets throughout the world. With a history of innovation spanning 91 years, Raytheon provides state-of-the-art electronics, mission systems integration and other capabilities in the areas of sensing; effects; and command, control, communications and intelligence systems; as well as a broad range of mission support services.

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