Req ID: 108618

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Desk Agent with English to join our team in Bucharest, București (RO-B), Romania (RO).

Job Responsibilities Include:

Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
Identify issues, investigate root causes and recommend solutions to reported problems;
Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail;
Knowledge of switching technologies, protocols and security features;
Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance;
May prepare help desk incident reports and assist in hardware and software evaluation;
Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

Basic Qualifications:

University education, preferably technical degree or Microsoft certifications;
Experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
Experience of providing remote IT support;
Excellent communication and customer service skills;
Fluency in English, both written and verbal;
Flexibility to work shifts;
Possibility to work remotely;

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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