San Luis Potosí,

Join a team recognized for leadership, innovation and diversity

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Key Responsibilities

  • Processing Returns
  • Customer Invoicing
  • Prepare Forecast Reports
  • Administrative Support
  • Order Processing

YOU MUST HAVE

  • High School Diploma, or equivalent. Some experience in the field.
  • Portuguese proficiency 
  • Customer Service Oriented

WE VALUE

  • An ability to learn quickly
  • An attention to detail
  • A bias for action
  • An ability to work in a team
  • A commitment to discovering ways to improve service

Additional Information

  • JOB ID: req257655
  • Category: Customer Experience
  • Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
  • Nonexempt
Customer Experience (GLOBAL)

San Luis Potosí,

Honeywell Technology Solutions Inc. (HTSI) offers world-class competencies in management, space systems and services, engineering, logistics, information technology and testing and calibration. We provide value, expertise, competitive pricing and the highest quality standards available. Our customers can expect proven leadership processes, technical excellence and cost management. We offer more than just connections…we offer solutions.

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