Seattle, Washington

Clinical Services Specialist

Seattle, WA

Schedule: Mon-Fri, 8:30am-5pm

  • After an initial training period, this position will have an early start time (05:30 AM PST)

6 month Contract possibility to Convert at the end 

Summary:

The Clinical Services Specialist will be responsible for supporting and contributing to Clinical Services Team to ensure our customers and their patients have an exceptional experience.  This position supports the company’s clinical diagnostic products and will ensure accurate and timely communications, from sample acceptance to results delivery, with all stakeholders.  The Clinical Services Specialist will work closely with Lab Operations, Sales & Marketing, Reimbursement, Medical Affairs and Diagnostics Leadership teams.

Key Responsibilities:

  • Communicate directly with physicians and their staff to ensure optimal integration of clinical testing into their medical practice and/or institution.
  • Support field-based teams including Key and National Account Managers, MSL’s and Market Access.
  • Resolve all documentation issues related to clinical samples. The Specialist will be responsible for contacting customers to collect information as needed.
  • Work directly with pathology labs to request archived patient material for testing.
  • Receive and respond to telephone inquiries and e-mail messages from customers (physician offices and laboratories) and other medical professionals.
  • Act as a liaison between our customers and many of the company’s internal departments including Translational Medicine, Legal, and IT Help Desk.
  • Work with the larger Dx Customer Operations team to streamline processes, ensure efficiency and improve existing standard operating procedures.

Requirements:

  • Bachelor’s degree (Biology, Chemistry, Molecular Biology, or related field) or an equivalent combination of education and experience
  • 1 to 4 years of prior Clinical lab, Patient Navigator or Client Services experience is preferred
  • Strong customer and patient focus with a demonstrated understanding of HIPAA requirements
  • Familiarity with basic laboratory and customer service-related systems such as LIMS and Salesforce.com
  • Strong attention to detail and meticulous data entry skills
  • Ability to manage multiple tasks to completion in a dynamic office setting
  • Effective and professional communication skills for engagement with both internal and external personnel
  • Excellent written communication skills are required, including technical proficiency with Word, Excel, PowerPoint, etc.
  • Flexible team-player with the ability to take on new assignments

Must be a good problem solver, not black & white, and have strong customer service skills



Why Kelly®?

Kelly® Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interests—it’s the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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Seattle, Washington

Why Kelly - Since 2011 we have placed over 16,000 Veterans

Need More?

Kelly applies targeted recruiting initiatives to the Veterans population (in all stages of transition) by aligning customer defined requirements with military skills and experience.  The transition from military to civilian life can be stressful and complex for veterans, and our staff is trained to assist in this transition.  Unlike our competition, Kelly places these resources without geographic or industry constraints, offering our customers and our employees greater flexibility.  Kelly has a wide variety of local opportunities, for Veterans and their spouses, within our workforce solutions as well as national recruiting programs on behalf of our customers.  Kelly’s leading placement opportunities for Veterans are within Information Technology, Engineering, Science, Light Industrial and Call Center.

Our specially trained Veteran recruiters are armed with a number of tools to help Veterans obtain roles that match their potential including skill translation tools, leading Veteran- centric job boards and Veteran/spouse social media networks, among others.

Through Kelly’s vast branch network, we are closely located to the majority of major military installations across the United States.  Kelly recruiters participate in onsite and virtual military career fairs as well as advertise through local and national Veteran job boards.  In recent years, over 150 Kelly branches have worked directly with their local military installations to recruit spouses and transitioning personnel.  These teams not only engages with transitioning talent from local bases, but also have a strong focus on Veterans in areas where the military has identified high Veteran unemployment. This approach ensures that military talent is engaged and shared across the centralized military recruiting team and documented in a centralized database, so that other Kelly locations can benefit from hiring or relocating this valuable pool of talent.

Our focus on military recruiting is a win on multiple levels. Kelly gains top talent with the skills needed to excel; our clients receive the benefit of that talent to help them compete in an ever challenging business landscape; and Veterans receive gainful employment in line with their skills and abilities to ease the transition to the next phase of their lives.

A People Company, Staffing the World

Kelly founded the temporary staffing industry in 1946, and has maintained a leadership position through the years based on a valuable premise: we invest in people. Today that focus benefits our customers wherever they operate around the globe - in a growing number of specialized fields. And we’ll continue to meet the evolving challenges of workforce flexibility with staffing solutions tailored to your precise business needs, both locally and worldwide.

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