Raleigh, North Carolina

Kelly Services is currently hiring for Customer Order Specialist available with an industry-leading automation client of ours in the Raleigh, NC area! This is a long-term opportunity and a great way to get your foot in the door with a cutting edge automation company!
  • Pay Rate: $26.00/hr
  • Shift: 8 am to 5 pm
  • Start/Duration: ASAP! Possible Temp. to Hire

Important Note: This position is recruited for by a remote Kelly Services office, not your local Kelly branch. Please send your resume and contact Katie at (katl910@kellyservices.com) for immediate consideration.

Job Description:

  • Works hand-in-hand with outside Account Manager in managing the customer relationship(s).
  • Primary execution of customer activities including daily interaction with customers managing inquiries and addressing customer needs with appropriate solutions; quantifies and resolves complaints.
  • Utilize tools and processes including product configuration tools, order entry and business systems.
  • Provide initial point of contact [phone, fax, email, web, or chat modes] for customers (internal and external).
  • Enter customer data into the order management systems, utilize pricing spreadsheets, monitor customer agreements, and employ quality resolution tools.
  • Use greater judgment and initiative to either resolve issues or escalate them to the appropriate Systems Services or company entity.
  • Provide additional backup and support to others in team to support Inside Sales functions.
  • Complete key administrative tasks and projects by working independently with little supervision within the Instructions and guidelines.

Work Experience:

  • 2 – 4 years of experience in Customer Support or Order Management
  • SAP experience preferred
  • Salesforce management and order entry experience required
  • Excellent telephone and communications skills (written and oral) required.
  • Team environment skills, ability to multi-task; recognize and generate sales leads from inbound calls, and effectiveness in handling multiple phone lines and electronic messaging required.
  • Customer oriented personality as well as professional attitude desirable.
  • High level of expertise with the MS Office suite, Internet Explorer, web navigation, and various other software tools is also required.
  • Knowledge of electrical industry is a plus

Interpersonal Skills:

  • Action oriented; Manage projects; Problem Solving; Professional attitude; Relationships; Teamwork; Technical orientation; Attention to detail; Commitment to excellence; Communicate effectively; Customer orientation
  • Flexibility and self-learning; Information handling

Key Measurements for this Position (next 12 months):

  • Able to efficiently and effectively process a moderate volume of customer service requests [multi-media 50-100 transactions /day];
  • Punctuality plus adherence to schedules (includes attendance), responsive and proactive behavior;
  • Demonstrate responsibility and ownership for customer issues;
  • Courtesy and professionalism; working effectively with peers.

Expectations/Professional Career Path:

  • Achieve greater level of independence and responsibility; especially with respect to procedure ownership and product overview expert.
  • Inclusive of identification and participation in Service integration projects.
  • Able to train new CSA's and document procedures.
  • Take on special project work in addition to normal customer service activities.
  • Initial assignment may be renewed with possibility of permanent placement.

Challenges Facing this Position:

  • Working in an open team environment; handling a high volume of customer requests and multiplexing tasks/activities;
  • Sometimes dealing with irate customers (includes company affiliates)
  • Utilizing information from multiple resources in order to complete business transactions.
  • Challenge is to maintain composure and a positive, friendly attitude while helping to meet the needs of our customers, balanced with the annual business objectives and order management standards.

This is a very exciting opportunity with a well-known automation company in the area!

Why Kelly®?

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Raleigh, North Carolina

Why Kelly - Since 2011 we have placed over 16,000 Veterans

Need More?

Kelly applies targeted recruiting initiatives to the Veterans population (in all stages of transition) by aligning customer defined requirements with military skills and experience.  The transition from military to civilian life can be stressful and complex for veterans, and our staff is trained to assist in this transition.  Unlike our competition, Kelly places these resources without geographic or industry constraints, offering our customers and our employees greater flexibility.  Kelly has a wide variety of local opportunities, for Veterans and their spouses, within our workforce solutions as well as national recruiting programs on behalf of our customers.  Kelly’s leading placement opportunities for Veterans are within Information Technology, Engineering, Science, Light Industrial and Call Center.

Our specially trained Veteran recruiters are armed with a number of tools to help Veterans obtain roles that match their potential including skill translation tools, leading Veteran- centric job boards and Veteran/spouse social media networks, among others.

Through Kelly’s vast branch network, we are closely located to the majority of major military installations across the United States.  Kelly recruiters participate in onsite and virtual military career fairs as well as advertise through local and national Veteran job boards.  In recent years, over 150 Kelly branches have worked directly with their local military installations to recruit spouses and transitioning personnel.  These teams not only engages with transitioning talent from local bases, but also have a strong focus on Veterans in areas where the military has identified high Veteran unemployment. This approach ensures that military talent is engaged and shared across the centralized military recruiting team and documented in a centralized database, so that other Kelly locations can benefit from hiring or relocating this valuable pool of talent.

Our focus on military recruiting is a win on multiple levels. Kelly gains top talent with the skills needed to excel; our clients receive the benefit of that talent to help them compete in an ever challenging business landscape; and Veterans receive gainful employment in line with their skills and abilities to ease the transition to the next phase of their lives.

A People Company, Staffing the World

Kelly founded the temporary staffing industry in 1946, and has maintained a leadership position through the years based on a valuable premise: we invest in people. Today that focus benefits our customers wherever they operate around the globe - in a growing number of specialized fields. And we’ll continue to meet the evolving challenges of workforce flexibility with staffing solutions tailored to your precise business needs, both locally and worldwide.

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